Financial Aid Advisor

MacEwan International; Edmonton; On-site; CAD 59,000 - 86,000; Full time

Job summary

MacEwan University in Edmonton is seeking a Financial Aid Advisor for a full-time continuing role with the Office of the University Registrar (OUR). You will provide expert advice on tuition, fees, scholarships, awards, bursaries, and student loans.

Reporting to the Associate Registrar, the Financial Aid Advisor is responsible for understanding and resolving issues involving tuition, fees, financial aid options, and supporting the SAB program.

Qualifications

• Bachelor’s degree in a related field.
• Minimum 3 years of working experience in a post-secondary environment providing advice and assistance to clients.
• Experience with registration and student financial accounts.

Responsibilities

• Providing knowledgeable and accurate advice to students regarding tuition, fees, scholarships, awards, bursaries, and student loans.
• Providing guidance on other financial options available to support students through their post-secondary journey.
• Identifying students in financial crisis and exploring options for Emergency Loan or Bursaries.
• Confirming Federal/Provincial student loans, grants, scholarships, and bursaries to full-time and part-time students.
• Processing confirmations of enrolment in accordance with all federal and provincial aid regulations.
• Setting up, processing, decision making, auditing, dispensing and analytical review of all Scholarships, Awards and Bursaries (SAB) applications in accordance with institutional regulations, terms of reference agreements, endowment agreements, and policies and procedures.
• Providing back up and coverage for cashiering and general fee services; and
• Supporting fee services with troubleshooting student accounts and financial aid inquiries.

Skills

Teamwork

Problem solving

Organization

Communication

Conflict resolution

Empathy

Education

Bachelor's Degree in related field

Job description

Full-Time Continuing (35 hours per week) MSU Band E (Steps 1-8): $32.353 - $47.042 per hour. $58,883 - $85,616 per annum (Based on 35 hours per week). October 1, 2026

About Us

MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton's diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.
Our comprehensive undergraduate university offers 55 programs to more than 20,000 full- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

MacEwan University is seeking a Financial Aid Advisor for a full-time continuing opportunity with the Office of the University Registrar (OUR).

Reporting to the Associate Registrar, the Financial Aid Advisor is responsible for providing a high level of service to understand, anticipate, identify and resolve issues involving tuition, fees, scholarships, awards, bursaries, and student loans. You will provide expert advice and direction to ensure students are informed about their fees, financial aid options, and are supported during their studies at MacEwan University. In addition, the advising team is responsible for the administration of the university's annual Scholarship, Awards and Bursaries program.

Key responsibilities include:

• Providing knowledgeable and accurate advice to students regarding tuition, fees, scholarships, awards, bursaries, and student loans;
• Providing guidance on other financial options available to support students through their post-secondary journey;
• Identifying students in financial crisis and exploring options for Emergency Loan or Bursaries;
• Confirming Federal/Provincial student loans, grants, scholarships, and bursaries to full-time and part-time students;
• Processing confirmations of enrolment in accordance with all federal and provincial aid regulations;
• Setting up, processing, decision making, auditing, dispensing and analytical review of all Scholarships, Awards and Bursaries (SAB) applications in accordance with institutional regulations, terms of reference agreements, endowment agreements, and policies and procedures;
• Providing back up and coverage for cashiering and general fee services; and
• Supporting fee services with troubleshooting student accounts and financial aid inquiries.

Skills

You will have:

• The ability to work in a team environment as well as working independently;
• The ability to be creative with problem solving;
• The ability to organize and prioritize tasks;
• Excellent oral and written communications skills;
• Strong conflict resolution skills; and
• The ability to be non-judgmental and empathetic.

Qualifications

• A minimum of a Bachelor’s Degree in a related field.
• A minimum of 3 years of working experience in a post-secondary environment providing advice and assistance to clients.
• Experience with registration and student financial accounts.
• An equivalent combination of education and experience may be considered.

Position Requirements

• This position is on campus only.

When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

This position is included under the MacEwan Staff Union Collective Agreement.

MacEwan University is committed to fostering the principles of equity, diversity, and inclusion within our community, and we are dedicated to removing barriers that have been historically encountered and are currently experienced by some members of our society. We welcome and encourage applications from Indigenous peoples, racialized persons, visible minorities, women, persons with disabilities, sexual and gender minorities, and members of all equity-deserving groups. We believe that the diversity of our students, staff, and faculty serves as a strength of our institution and benefit to society. We are committed to ensuring full and inclusive participation for all in our community.

Accessibility Statement

We strive to provide an inclusive and barrier-free work environment, beginning with the hiring process. If you require accommodation, we want to ensure you have the support you need to showcase your abilities. Please contact [e-mail] and we will support you to the best of our ability.

Personal Information Collection Notification
The personal information collected through MacEwan University’s application for employment and is used to determine your qualifications for employment. If your application progresses to the next stage of the hiring process, this information may be shared with non-HR members of the hiring committee and interview panel. This collection is authorized by section 4(c) of the Protection of Privacy Act. For questions about the collection of personal information, contact Human Resources at [e-mail] or phone [phone].