Final Mile Dispatch Lead — Delivery Excellence

SecondShop Inc.; Canada; On-site; CAD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Supportive team environment

Job summary

SecondShop Inc. is seeking an experienced Dispatch Manager in Canada to oversee daily final mile delivery operations for appliance and furniture deliveries.

You will plan routes, dispatch drivers, and coordinate with warehouse and customer service to ensure on-time, safe, and high-quality delivery experiences. The ideal candidate has proven dispatch or logistics experience, excellent communication, and the ability to manage multiple routes and changing priorities in a fast-paced environment.

Qualifications

• Previous dispatch, logistics, or final mile delivery experience is required.
• Experience managing appliance, furniture, home delivery, or bulky goods delivery operations is strongly preferred.
• Proven ability to manage multiple routes, drivers, delivery teams, and changing daily priorities.
• Strong communication skills with drivers, customers, internal teams, and leadership.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.

Responsibilities

• Plan, assign, and monitor daily delivery routes for appliance and furniture deliveries.
• Dispatch drivers and delivery teams while ensuring schedules are followed and customer delivery windows are met.
• Review route capacity, delivery volume, staffing levels, and equipment availability to support efficient daily operations.
• Communicate with drivers, warehouse teams, and operations leadership to resolve delivery delays, missed stops, damages, access issues, and customer concerns.
• Track driver performance, on-time delivery results, route completion, service quality, and compliance with company procedures.
• Ensure delivery teams follow proper handling, inspection, photo documentation, safety, and customer service standards.
• Support escalations related to failed deliveries, property damage, product damage, customer complaints, and scheduling conflicts.
• Maintain accurate dispatch records, route notes, delivery updates, and operational reports.
• Identify opportunities to improve route efficiency, reduce costs, advance service levels, and strengthen team accountability.
• Coach, support, and hold drivers and delivery teams accountable for performance, communication, and professional conduct.

Skills

Communication

Problem solving

Leadership

Attention to detail

Multi-route management

Change management

Safety knowledge

Tools

Routing software

WMS

Delivery tracking

Job description

SecondShop Inc. is seeking an experienced Dispatch Manager in Canada to oversee daily final mile delivery operations for appliance and furniture deliveries.

You will plan routes, dispatch drivers, and coordinate with warehouse and customer service to ensure on-time, safe, and high-quality delivery experiences. The ideal candidate has proven dispatch or logistics experience, excellent communication, and the ability to manage multiple routes and changing priorities in a fast-paced environment.