Field Technician - Customer & Network Support

Cogeco Inc.; Eastern Ontario; Presencial; CAD 52.000 - 76.000; Jornada completa

Descripción de la vacante

Cogeco Connexion Inc. is seeking a field technician to install and service Cogeco subscribers in Pembroke, ON. You will perform installations, repairs, and service calls, ensuring timely, professional customer interactions in homes and at the network.

Ideal candidates have a telecom background, strong customer service, and the ability to work independently with equipment and safety standards in mind.

Formación

• College diploma in Electronics or equivalent with telecom training.
• NCTI or SCTE training is an asset.

Responsabilidades

• Performs repairs & installations, connections, service additions, and disconnections of Cogeco services for residential installations.
• Responds to and resolves customer-reported service problems involving Cogeco services in a safe and controlled manner.
• Coordinates daily with internal partners to meet customers' expectations.
• Educates customers on the use of Cogeco products and services.
• Works with technical staff to ensure timely problem resolution.
• Operates test equipment related to maintenance of coaxial and fibre systems.
• Maintains vehicle and equipment in excellent condition.
• Escalates issues to the appropriate Cogeco department and follows up.
• Attends Cogeco training and development events to maintain skills.
• Performs other duties as assigned.
• Adheres to health & safety instructions and uses PPE.

Conocimientos

Customer service

Communication

Team work

Driver's license

Educación

College diploma in Electronics

NCTI or SCTE training

Herramientas

Google Suite

Test equipment

Descripción del empleo

Cogeco Connexion Inc. is seeking a field technician to install and service Cogeco subscribers in Pembroke, ON. You will perform installations, repairs, and service calls, ensuring timely, professional customer interactions in homes and at the network.

Ideal candidates have a telecom background, strong customer service, and the ability to work independently with equipment and safety standards in mind.