Field Technician

Yardstick Technologies Inc.; Edmonton; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in IT outsourcing is seeking a Field Technician to enhance customer experiences onsite. You will provide support for various IT equipment, collaborate with teams, and ensure superior service delivery. The role requires excellent communication and organizational skills, along with a commitment to continuous improvement and professional development.

Benefits

Competitive Salaries

Comprehensive Health, Dental, and Vision Insurance

Retirement Savings Plan with up to 3% Company Matching

3 Weeks of Paid Time Off Annually

Flexible Work Environment

Certification Reimbursement

Paid Parking

Company Lunches

Qualifications

• 2+ years of IT experience.
• 1+ years of customer service experience.

Responsibilities

• Provide onsite support for various IT equipment.
• Collaborate with Project Architects for deployment and support.
• Create and maintain detailed documentation.

Skills

Interpersonal Skills

Organizational Skills

Time Management

Communication

Job description

Looking for a workplace that values excellence and simplicity? At Yardstick Technologies, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!

Our Story

Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.

What You’ll Be Doing

As a Field Technician, you will leverage your exceptional interpersonal, organizational, and time management skills to enhance the customer experience directly onsite with clients. You are committed to continuous improvement and enthusiastic about adopting new methods to advance our business. Your responsibilities will include providing superior customer service and troubleshooting in dynamic environments. You are a responsible, self-motivated, detail-oriented professional with excellent communication skills.

What You’ll Be Working On

• Provide onsite support and deployment for computers (tablets, laptops, and desktops), printers, network equipment, servers, NAS devices, UPS systems, and more.
• Collaborate with Project Architects onsite for deployment and post-project support.
• Interact with clients professionally and courteously.
• Assist with customer onboarding and support the onboarding team.
• Create and maintain detailed documentation.
• Collaborate with other teams for information gathering and communication.
• Learn and implement efficient technology deployment methods.
• Travel and work nights and weekends as required.
• Accurately track your time throughout the day.
• Complete training and obtain certifications as outlined in your career development plan.

What We’re Looking For

• 2+ years of IT experience.
• 1+ years of customer service experience.
• Proven experience in providing excellent customer service and troubleshooting solutions in a busy environment.
• Superior interpersonal, organizational, and time management skills.
• Responsible, self-motivated, detail-oriented, and a good communicator.
• Experience with onsite support and deployment for various IT equipment.
• Ability to work professionally with clients and collaborate with team members.
• Willingness to travel and work flexible hours.
• Commitment to continuous learning and professional development.

Physical Requirements (include But Are Not Limited To)

• Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.

Our Employee Perks

• Competitive Salaries
• Comprehensive Health, Dental, and Vision Insurance
• Retirement Savings Plan with up to 3% Company Matching
• 3 Weeks of Paid Time Off Annually, plus 11 Days Off on Alberta Holidays
• Flexible Work Environment
• Certification Reimbursement
• Paid Parking
• Company Lunches

We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.

Explore our careers page at https://yardsticktechnologies.bamboohr.com/careers to view other opportunities and find the perfect fit for your skills and aspirations.