Field Support Technician

Avanti Software Inc.; Calgary; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits after 3 months

RRSP

Job summary

Deveraux Group of Companies is hiring a Field Support Technician to maintain our in‑house smart access control platform across Calgary and Edmonton, with occasional travel to Toronto. The role reports to the ResiLync team and involves field triage, issue documentation, and hands‑on device programming.

You will coordinate with software developers, property management staff, and vendors to keep systems running and secure, including rollouts and training as needed.

Qualifications

• Diploma or certificate in Information Technology, Network or Computer Systems Technology (or related field).
• 2–4 years in field technical support or access control roles preferred.
• Experience diagnosing on-site network issues (switches, routers, PoE, cabling).
• Experience administering or supporting mobile apps or cloud-based SaaS platforms.

Responsibilities

• Serve as the first contact for on-site access control, hardware, and network issues across Calgary/Edmonton portfolios.
• Triage and resolve issues in the field, escalate with clear documentation when needed.
• Diagnose basic network problems on site (switches, routers, PoE, cabling).
• Monitor support channels and answer staff questions.
• Log, track, and report every issue to resolution.
• Provide regular status updates to the ResiLync team.

Skills

Networking fundamentals

Troubleshooting

Device programming

Communication with developers

Education

IT/Network diploma or certificate

Tools

ResiLync app

Microsoft 365

Job description

At Deveraux, we’re more than a rental developer. We’re builders of community, connection, and opportunity. With over $2.5 billion in managed assets across Western Canada, we’ve been recognized as Platinum Status with Canada’s Best Managed Companies for our innovation, growth, and commitment to creating thriving communities.
We specialize in the design, development, construction, and management of purpose-built apartment communities. Thanks to our vertically integrated model, we manage every stage of a project’s lifecycle, from conception to construction to long‑term operations. This structure encourages collaboration across all departments and gives our team the chance to contribute meaningfully at every step.
Our developments are thoughtfully designed to be sustainable and forward‑thinking, consistently exceeding national energy standards. But our impact goes beyond the buildings. We believe in giving back through donations, volunteerism, and mentorship, because responsible development includes supporting the communities around us.
At Deveraux, our culture is rooted in accountability, integrity, excellence, and collaboration. We’ve created an inclusive environment where innovation is encouraged, and every voice is heard. With access to leadership, strong mentorship, and continuous development opportunities, this is more than a workplace. It is a place where you can grow, make a difference, and be part of something meaningful.

The Opportunity

The role of Field Support Technician is a hands‑on, field-based position supporting Deveraux's in‑house smart access control platform, across our residential portfolio in Calgary and Edmonton, with travel to support the launch of our new Toronto sites. Based in Calgary, this position works closely with our software development team, property management staff, and third‑party vendors as the first point of contact when access control, hardware, or network issues arise on site. The main goal of this position is to triage and resolve issues quickly, escalating to the software team when needed, while also supporting device programming, site rollouts and retrofits, inventory, and staff training.

What we offer...

• Attractive compensation package that is competitive in the industry
• Comprehensive benefits program comprising life, long‑term disability, and extended medical, dental, and vision coverage after 3 months.
• Registered retirement savings plan (RRSP)

What you bring...

Formal Education or Equivalent

• Diploma or certificate in Information Technology, Network or Computer Systems Technology, Electronics (or related field), or an equivalent combination of education and experience.

Years of Experience

• 2-4 years in field technical support, IT support, or access control / security systems roles (preferred).
• Hands‑on experience programming, setting up, or troubleshooting access control hardware such as controllers, fob readers, electronic locks, gateways, and intercoms.
• Experience diagnosing on‑site network issues, including switches, routers, ISP modems, PoE, and cabling.
• Experience administering or supporting mobile apps or cloud‑based (SaaS) platforms.
• Experience in a customer‑facing support role, including logging, tracking, and reporting issues through to resolution.

Specialized skills, knowledge or certifications unique to this role

• Working knowledge of networking fundamentals (e.g. TCP/IP, DHCP, Wi‑Fi, PoE).
• Strong, methodical troubleshooting skills across hardware, software, and network issues.
• Ability to explain technical issues clearly to software developers, vendors, and non‑technical staff.
• Comfortable testing new software features and documenting findings.
• Highly organized with strong attention to detail for inventory and issue tracking.
• Ability to work independently and manage priorities across multiple sites.
• Proficiency with Microsoft 365 (Teams, Outlook, Excel).
• Valid driver's license and a clean driver's abstract plus own vehicle insurance.
• Able to perform physical work, including lifting, using ladders, and working in parkades and outdoors in winter conditions.
• Willingness to travel frequently between Calgary and Edmonton and periodically to Toronto.
• Availability for occasional after‑hours / on‑call support.

You will...

• Serve as the first point of contact for on‑site access control, hardware, and network issues across the Calgary and Edmonton portfolio.
• Triage and resolve issues in the field, escalating to the software team with clear documentation when needed.
• Diagnose basic network problems on site, including switches, routers, residents' ISP modems, PoE, and cabling.
• Monitor the ResiLync Teams support channels and answer staff questions.
• Log, track, and report every issue until it is resolved.
• Provide regular status updates on site issues to the ResiLync team.

• Serve as the first point of contact for on‑site access control, hardware, and network issues across the Calgary and Edmonton portfolio.
• Triage and resolve issues in the field, escalating to the software team with clear documentation when needed.
• Diagnose basic network problems on site, including switches, routers, residents' ISP modems, PoE, and cabling.
• Monitor the ResiLync Teams support channels and answer staff questions.
• Log, track, and report every issue until it is resolved.
• Provide regular status updates on site issues to the ResiLync team.

Device Programming, Rollouts & Testing

• Program, set up, and test devices (locks, controllers, gateways, intercoms, readers) using the ResiLync app.
• Help with new site rollouts and retrofits, including setting up our new Toronto site.
• Test new features and support software releases on site.
• Run inventory, including counts, transfers between sites, and resolving shortfalls.

Training & Documentation

• Train property and maintenance staff on ResiLync devices and processes.
• Keep staff manuals, guides, and notices up to date.

Additional Information

You must be legally eligible to work in Canada (e.g., be a Canadian citizen, permanent resident of Canada, or possess a valid work permit) and provide a satisfactory Criminal Background Check.

The Deveraux Group of Companies is an Equal Opportunity employer. We foster a diverse and inclusive workplace where individuals, regardless of disability, gender, sexual orientation, marital status, race, colour, religion, age, nationality, or ethnic origin, have equitable access to employment, professional opportunities, and advancement. Our recruitment practices are merit‑based, ensuring that every candidate is evaluated fairly based on their qualifications, skills, and potential to positively impact our team. Embracing diversity is integral to our organizational ethos, creating a culture where diverse perspectives contribute to our ongoing success and drive innovation.

We appreciate the interest of all applicants; however, only those selected for an interview will be contacted. This position is for an existing vacancy. Our recruitment process does not include the use of Artificial Intelligence (AI).