Field Support Engineer

Cognizant; Vancouver; On-site; CAD 75,000 - 90,000; Full time

Job summary

Cognizant in Vancouver is seeking a Field Support Engineer to deliver on-site and remote end-user support for desktops, laptops, mobiles, printers, and peripherals. You will troubleshoot hardware, software, OS, and connectivity while assisting users with VPN, Wi-Fi, MFA, and access issues.

You will manage incidents and service requests, document tickets, and coordinate with specialist teams. The role includes deskside support, asset handling, and lifecycle administration for endpoints.

Qualifications

• Experience providing end-user support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Ability to troubleshoot hardware, software, OS, and connectivity issues.
• Familiarity with Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Proficiency with VPN, Wi‑Fi, MFA, and access-related issues.
• Experience handling incidents and service requests within SLA timelines.
• Excellent ticket documentation and clear user communications throughout ticket lifecycle.

Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.

Skills

Onsite support

Remote support

Microsoft 365

VPN

Wi-Fi

MFA

Ticketing

End-user support

Tools

CMDB

Ticketing system

Job description

About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role:Field Support Engineer

Location: Vancouver,BC

1. End User Support

• Provide onsite and remote support for desktops, laptops, mobile devices, printers, docking stations, and peripherals.
• Troubleshoot hardware, software, operating system, and connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Assist users with VPN, Wi-Fi, MFA, and access-related issues.

2. Incident & Service Request Management

• Respond to incidents and service requests within agreed SLA timelines.
• Perform ticket triage, diagnosis, troubleshooting, and resolution.
• Escalate unresolved issues to specialized support teams with complete troubleshooting details.
• Maintain accurate ticket documentation and user communication throughout the ticket lifecycle.

3. Field Services & Deskside Support

• Provide onsite support for office locations requiring physical intervention.
• Coordinate asset replacements, hardware repairs, warranty claims, and vendor visits.
• Support workstation setups, office relocations, conference room equipment, and site-specific IT activities.
• Act as a customer-facing point of contact for onsite technical issues.

4. Endpoint Lifecycle Management

• Perform device imaging, deployment, refresh, and decommissioning.
• Install, configure, and upgrade operating systems and applications.
• Maintain asset inventory and CMDB accuracy.
• Support laptop provisioning and deployment activities.

Compensation: We are offering between $75,000 – $90,000. Applications will be accepted until Oct 9, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*