Field Support Analyst

Spectraforce Technologies; London; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Field Support Analyst to provide exceptional desktop support and customer service. In this role, you will assist end users, manage incident requests, and maintain office technology. With a focus on Level 1 and Level 2 software support, you will leverage your expertise in MS Intune and Active Directory to ensure seamless operations. This is an excellent opportunity for someone with a strong background in enterprise support and a passion for helping others. Join a dynamic team and make a meaningful impact in a fast-paced environment.

Qualifications

• 5+ years of enterprise experience in 2nd level support.
• Focus on customer service with a degree or 10 years of experience in lieu.

Responsibilities

• Provide desktop support to a wide range of end users.
• Respond to tickets and maintain office technology.
• Deliver front-facing customer service and software support.

Skills

Customer Service

Desktop Support

Incident Request Management

Remote Management

Level 1 & Level 2 Software Support

Education

H.S. Diploma

Tools

MS Intune

MS Office Suite

Ticketing Systems

Active Directory

Job description

Job Title: Field Support Analyst

Duration: 3-4 months

Location: Houston, TX 77079

About the Role:

• Desktop support helping a wide range of end users


• Responding to tickets


• Maintaining office technology


• Front facing customer service


• Level 1 & Level 2 software support enterprise level


• Backend office MS Office Support


• MS Intune


• Active Directory


• Remote management


• Incident Request Management

Years of Experience needed:

5 years+ of enterprise experience (2nd level support), focus on customer service with Degree or 10 years of experience in lieu of degree



Level of Education:

H.S. Diploma



Systems/Software proficiencies:

MS Intune, Ticketing Systems, MS Office Suite