Field Supervisor

Brandt Group of Companies; Edmonton; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits

Retirement savings (pension/RRSP)

Opportunities for advancement

Job summary

Brandt Tractor Ltd is seeking a Foreman at our Edmonton location to oversee the daily organization and dispatch of technicians in the Material Handling and Compact Construction Equipment service area.

You will supervise a team, maintain service quality, and advise the Service Manager on staffing and training needs to ensure excellent customer service and efficient operations.

Qualifications

• Requires strong organizational skills and ability to manage multiple tasks.
• Experience supervising service technicians and coordinating field work.
• Journeyman certification in Heavy Duty Equipment technician trade or equivalent required.

Responsibilities

• Organize work and ensure quality control of service tasks.
• Supervise technicians and maintain an organized, safe work environment.
• Advise Service Manager on technician skills and training requirements.
• Establish and maintain an on-call field schedule.
• Communicate with customers and operators via phone, email, or in person.
• Manage costs and profitability of the department.
• Open and close work orders and process warranty paperwork.

Skills

Organizational skills

Customer service orientation

Communication skills

Education

Journeyman Heavy Duty Technician

Tools

Microsoft Office

Job description

10627 - 172 St NW
Edmonton, AB T5S1M7, CAN

• Full-Time
• Requisition #: FOREM002416

Description

Brandt Tractor Ltd is currently seeking a Foreman reporting to our Edmonton Material Handling and Compact Construction Equipment location. The successful applicant for this position will be responsible for the daily organization and dispatch of technicians, providing quality repair work for the Compact & Material Handling Service Department, advising and making recommendations to the Service Manager regarding technician skills and training needs.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Responsible for the organization of the work performed and quality control
• Supervise the work of service technicians Maintain an organized, clean work environment
• Advise and mentor technicians Commitment to customer service and service excellence Ability to communicate and work effectively with customers, the service team, and other branch personnel
• Establish & maintain an on-call field schedule
• Converse with the customers and operators on the phone, email, or in person
• Manage costs and ensure profitability of the department
• Opening and closing work orders, preparing work orders for warranty
• Other duties as required

What We Look For

• Strong organizational skills Basic Microsoft Office skills required
• Candidates must be willing to be available after-hours
• Must be able to lift up to 50 pounds
• Previous mechanical experience in a heavy equipment environment is an asset
• Certified Journeyman in the Heavy Duty Equipment technician trade or equivalent designated trade required

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.