Field Services Technician, Bell West

Bell Canada; Vancouver; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Services Technician to join their frontline team. This role involves the installation, repair, and maintenance of a diverse range of data and networking products, ensuring exceptional customer experiences. With a focus on teamwork and customer loyalty, you'll play a crucial role in delivering high-quality services across Canada. The company values diversity and offers a supportive environment for all team members. If you are passionate about technology and customer service, this is an exciting opportunity to make a difference in the lives of Canadians.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

35% Discount on Services

Flexible Work Hours

Qualifications

• Installation, maintenance, and repair of Data, PBX-voice, and networking products.
• Experience with routers, switches, ADSL, and VoIP technologies.

Responsibilities

• Timely installation and maintenance of Bell's services and network.
• Build positive relationships with customers and provide training on products.

Skills

Telecommunications

Data Networking

Customer Service

VoIP Technologies

Analytical Skills

Education

Degree or Diploma in Telecommunications

Equivalent combination of education and technical experience

Tools

Routers

Switches

Digital Test Equipment

IP Test Equipment

Job description

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At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

In Field Services you will be a part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next generation services.

Reporting to the Manager – Field Services, the Field Services Technician is responsible for the timely high quality installation, repair and maintenance of Bell's portfolio of Data, PBX, Voice and networking products and services. The Field Services Technician will have an ongoing interaction with the customer and consequently plays an important role in building solid and committed relationships with Bell's customers. Service technicians promote on-site sales and service and assist the customer in interfacing with Bell's departments as required. In addition to all customer premise equipment, technicians may also be involved with Central Office responsibilities.

Job Duties / Accountabilities

• Responsible for the installation, maintenance, repair and removal of a wide range of Data, PBX-voice, networking products and services in a timely and cost effective manner
• Establishes a positive relationship with customers in order to secure loyalty to Bell as well as providing interim customer training on products and services
• Must be a team player with the ability to learn from and share knowledge with others
• Works as a member of the implementation team when turning up new services or expanding existing services
• Able to work independently
• Degree or Diploma in Telecommunications, or a related technology, or an equivalent combination of education and technical experience
• Experience with routers, switches, ADSL
• Excellent analytical skills to identify potential and existing problems with products and services
• Experience with Internetworking/Data and VoIP technologies
• Must possess a valid driver’s license
• Capable of working physically demanding tasks, which involve lifting, carrying and climbing

Preferred Qualifications / Competencies

• Trained or certified in one or more of the following: Avaya / Mitel / Cisco key / PBX systems and applications
• Certified in one or more of the following Cisco skill paths: CCENT, CCNA, CCIE voice or CCIE data
• Skilled in the use of various digital, IP and analogue test equipment

Working Conditions

• This item is covered by the terms of the collective agreement (Unifor Local 950)
• Will be required to work shifts, weekends and statutory holidays on occasion as well as participating in on-call off-hour service demands

#EmployeeReferralProgram

#IND2025

Additional Information:

Position Type: Union

Job Status:Regular - Full Time

Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline: 05/21/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.