Field Service Technician (St.John's, Newfoundland)

Konica Minolta Business Solutions U.S.A., Inc.; San Juan de Terranova; Sur place; CAD 45 000 - 60 000; Plein temps

Résumé du poste

Konica Minolta is seeking an Office Systems Specialist to join our team in Canada. You will maintain and repair Multi-Functional Products (MFPs), resolve printing issues, and perform on-site service while building strong relationships with customers and the Sales Department.

The role requires 0–2 years in electronics/software repair, knowledge of Microsoft OS printing, and industry certifications. Expect travel within Canada and the US and after-hours work as needed.

Qualifications

• 0-2 years technical/repair of electronics or software equipment.
• Knowledge of basic Microsoft OS printing and common network concepts.
• Low to mid end office systems certifications.

Responsabilités

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service of MFPs.
• Maintain effective relationships with customers and sales.
• Maintain parts and call management and accurate records to achieve KPI targets.
• Learn new technologies and stay updated on product offerings.
• Lead referrals and product promotion to existing customers (5%).
• Provide break-fix and customer support (95%).
• Understand territory parts budget and inventory control.
• Follow policies and procedures set forth by KMBS.
• Perform other relevant duties as assigned by management.

Connaissances

Customer service

Communication

Travel flexibility

Independent worker

Formation

High School or equivalent

Outils

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification

Microsoft MCP/MCITP Certification

Description du poste

Overview

Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.

We're looking for an Office Systems Specialist to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

What you'll do here:

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

What you bring to the table:

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification
• CompTIA Net+ Certification
• CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification

English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French.

#KM

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook,YouTube,LinkedInandTwitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job‑related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.