Field Service Technician/Technicien de service (Winnipeg)

Konica Minolta Business Solutions Canada; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking an Office Systems Specialist to maintain and repair multifunction products and resolve customer scanning/printing issues while building strong customer relationships.

The role requires travel within Canada and the US, independent work, and a commitment to learning new technologies. This is a full-time position with a focus on break-fix and exceptional service delivery.

Qualifications

• 0–2 years of technical repair experience in electronics or software equipment.
• Basic Microsoft OS printing and common network concepts.
• Awareness of common office solutions.
• Certification for office systems at low-to-mid range.
• Basic color theory knowledge.
• Good verbal and written communication.
• Ability to work independently with occasional assistance.
• Positive, outgoing and customer-relations focused.
• Travel within Canada and the US is required.
• Provide travel documents at own expense.
• Own vehicle with valid insurance and driver's license.
• Standby and afterhours work may be required.
• Training may require afterhours travel and weekends.
• Achieve Associate Level Certification.
• Travel within assigned territory; some out-of-territory work.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service of MFPs.
• Maintain relationships with customers and sales.
• Maintain parts and call management and accurate KPI records.
• Learn new technologies as needed.
• 5% lead referrals and product promotion to existing customers.
• 95% break-fix and customer support.
• Understand territory parts budget and inventory control.
• Follow KMBS policies and procedures.

Skills

0-2 years technical/repair

Microsoft OS printing

Network concepts

Basic color theory

Verbal & written communication

Independence with assistance

Customer relations

Travel within Canada/US

Travel documents

Vehicle ownership & insurance

Standby & afterhours work

Afterhours travel/travel stays

Associate level Certification

Territory travel

Education

High School or equivalent

CompTIA A+ Certification

CompTIA Net+ Certification

CompTIA CDIA+ Certification / MCP/MCITP

Tools

CompTIA A+ Certification

CompTIA Net+ Certification

CDIA+ / MCP or MCITP

Job description

Overview

We're looking for an Office Systems Specialist to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department. Nous recherchons un Technicien en route- Associe de systemes de bureau pour rejoindre notre equipe! Ouvert et honnete. Axe sur le client. Innovant. Passionne. Inclusif & Collaboratif. Responsable. Le technicien assure la maintenance et la reparation des produits multifonctions et resoudre les problemes de numerisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial.

What you'll do here:

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Ce Que Vous Ferez Ici

• Maintenance et reparation des produits multifonctions et resolution des problemes d'impression des clients.
• Effectuer un service sur site des produits multifonctions.
• Maintenir des relations efficaces avec les clients et les ventes.
• Maintenir les pieces et la gestion des appels ainsi que des dossiers precis pour atteindre les objectifs KPI.
• Responsabilite d'apprendre de nouvelles technologies.
• 5 % - References et promotion de produits aupres des clients existants
• 95 % - depannage et support client
• Comprend le budget des pieces du territoire et le controle des stocks.
• Doit suivre les politiques et procedures etablies par KMBS.
• Effectuer d'autres taches pertinentes assignees par la direction.

Qualifications

What you bring to the table:

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid driver's license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work

Ce Que Vous Apportez

• 0-2 ans d'experience technique/reparation d'equipements electroniques ou logiciels.
• Connaissance de base de l'impression sous Microsoft OS et des concepts reseau courants.
• Conscience de base des solutions courantes.
• Certifications de systemes de bureau de bas a moyen de gamme.
• Notions de base sur la theorie des couleurs.
• Bonnes competences verbales et ecrites.
• Travaille de manière independante, necessite de l'aide de temps en temps.
• Doit être positif, ouvert, autonome et engage a developper et maintenir de solides relations avec les clients.
• Les deplacements au Canada et aux etats-Unis sont requis.
• Le candidat doit fournir et maintenir des documents de voyage valides a ses frais.
• Vehicule personnel et possession d'une assurance valide avec une couverture appropriee et un permis de conduire valide en bon etat.
• Possibilité de travail de garde et en dehors des heures normales de travail.
• La formation peut necessiter des deplacements apres les heures de travail et des sejours, y compris les week-ends.
• Doit obtenir la certification de niveau associe.
• Voyage dans le territoire assigne, certains travaux hors territoire.
• High School or equivalent
• CompTIA A+ Certification
• CompTIA Net+ Certification
• CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification
• Diplome d'etudes secondaires ou equivalent.
• Certification CompTIA A+
• CompTIA Net+ Certification
• Certification CDIA+ CompTIA, Microsoft MCP ou certification MCITP

English proficiency is required for this position as the incumbent will regularly communicate and collaborate with customers, employees, and business partners across Canada and outside Quebec. These communications are an essential part of the role and cannot be performed solely in French.

La connaissance de l'anglais est requise pour ce poste, puisque le titulaire devra communiquer et collaborer régulièrement avec des clients, des employés et des partenaires d’affaires à travers le Canada et à l’extérieur du Québec. Ces communications constituent une composante essentielle du rôle et ne peuvent être effectuées uniquement en français.

About Us

This posting reflects an existing vacancy that we are actively recruiting for.

About Konica Minolta

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure

Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer.

We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.