Field Service Technician, IC - Vancouver, BC

Getinge; Vancouver; On-site; CAD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Travel insurance

Registered Pension Plan

Paid Time Off

Wellness initiative

Life Insurance

Disability insurance

Hybrid Work Arrangements

Parental Leave

Tuition Reimbursement

Job summary

Getinge in Vancouver, BC, is seeking a Field Service Technician, IC to deliver preventative maintenance and repairs on sterilizers, washers, and related equipment at customer sites. You will follow manufacturer instructions and apply mechanical, hydraulic, and electronic knowledge while promoting Getinge’s service offerings.

The role requires 3–5 years of field service experience, the ability to travel internationally, a valid driver’s license, and strong communication skills.

Qualifications

• 3–5 years of relevant field service experience in a high-volume environment.
• Strong troubleshooting and technical skills.
• Willingness to travel internationally (passport required).
• Valid driver’s license and ability to drive a company vehicle.
• Excellent verbal and written communication.
• Ability to manage time and resources within the territory.

Responsibilities

• Provide preventative maintenance and repair service at customer sites.
• Assist with installation projects within the region with Lead Technician.
• Maintain service contracts and pursue renewals.
• Ensure compliance with health and safety codes and Getinge policies.
• Document all activities per Service policies.
• Maintain inventory and loaner/test equipment.
• Provide services to customers under warranty and maintenance contracts.
• Complete required training and participate in seminars and meetings.

Skills

Troubleshooting

Technical skills

Verbal and written communication

Time management

Teamwork

Customer service orientation

Tools

Microsoft Office

Job description

With a passion for life

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Rejoignez nos équipes diversifiées de personnes passionnées et une carrière qui vous permet de vous développer au niveau personnel et professionnel. Chez Getinge, nous existons pour rendre les technologies qui sauvent des vies accessibles à un plus grand nombre de personnes. Pour faire une vraie différence pour nos clients – et pour sauver plus de vies, nous avons besoin de team players, forward thinkers, et game changers.

Cherchez-vous une carrière inspirante? Vous venez de la trouver.

In our Service Department we are looking for ...

A Field Service Technician, IC

Job Overview

The Field Service Technician for Infection Control (Healthcare and Life Sciences) business unit provides preventative maintenance and repair services at the customer’s establishment. This will include working with sterilizers, washers, and other equipment. They will follow the manufacturer’s instructions and utilize mechanical, hydraulic, and electronic equipment knowledge. They will also actively promote Getinge’s service and equipment offerings. This position may also be responsible for high-level security facilities.

Job Responsibilities And Essential Duties

• Providing preventative maintenance and repair service at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Assist with installation projects within the Region in collaboration with the Lead Technician
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Comply with all health and safety codes and procedures mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Maintain personal competence for meeting job responsibilities by using product information and technical data from Getinge and others.
• Participate in training seminars, meetings, and on-the-job training programs. Demonstrate an understanding of and an ability to apply concepts and knowledge obtained from these training and skill development sources.
• Document all activities in accordance with Service policies and procedures.
• Maintain expenses and required inventory within guidelines and limits established by Getinge and the Regional Service Manager.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies.
• Satisfactorily complete all training required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Providing customers with on-call availability, where applicable.
• Perform other related duties as assigned.

This position is to be based in Vancouver, BC

Minimum Requirements

• 3-5 years of relevant business experience, including working in a high-volume field service environment.
• Strong troubleshooting and technical skills
• Ability to travel internationally (Passport required)
• Ability to drive a company vehicle (valid driver’s license required)

Required Knowledge, Skills And Abilities

• Strong verbal and written communication skills.
• Capable of managing time and resources within the assigned territory in conjunction with near-term plans to achieve the territory’s objectives.
• Ensure compliance with governmental regulations and maintain honesty, integrity and excellent work ethics.
• Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Able to influence others and function effectively in a team selling approach.
• Excellent interpersonal, organizational, communication and listening skills.
• Demonstrated ability to achieve service quota.
• Basic to intermediate Microsoft Office skills.

Salary range for this position is CAD 65,000 - 75,000 plus commission.

About Us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits At Getinge

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

À propos de nous

Avec la ferme conviction que chaque personne et chaque communauté doit avoir accès aux meilleurs soins possibles, Getinge fournit aux hôpitaux et aux institutions des sciences de la vie des produits et des solutions visant à améliorer les résultats cliniques et à optimiser les flux de travail. L'offre comprend des produits et des solutions pour les soins intensifs, les procédures cardiovasculaires, les salles d'opération, la stérilisation et les sciences de la vie. Getinge emploie plus de 12.000 personnes dans tout le monde et ses produits sont vendus dans plus de 135 pays.

Avantages Chez Getinge

• Assurance santé, soins dentaires, soins de la vue et assurance voyage
• Régime de pension agréé avec contrepartie de l'entreprise
• Congé rémunéré
• Initiatives de mieux-être et ressources d’aide à la santé
• Assurance vie
• Prestations d’invalidité de courte et de longue durée
• Régime de travail hybride (le cas échéant)
• Congé parental et congé pour proches aidants
• Remboursement des frais de scolarité

Getinge est un employeur offrant l'égalité des chances. Getinge se conformera en tout temps à toutes les lois applicables en matière de droits de la personne et autres lorsqu’il examinera tous les candidats qualifiés pour un emploi. Des mesures d’adaptation sont offertes sur demande aux candidats qui participent à tous les aspects du processus de sélection.