Field Service Technician (I&R)

AFL; Nanaimo; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for dedicated Telecommunication Field Service Technicians to join their team on Vancouver Island. In this dynamic role, you will provide exceptional customer service while installing and repairing cutting-edge telecommunications products. Your ability to adapt to various work environments and your mechanical skills will be key as you navigate diverse tasks, from climbing ladders to working in confined spaces. With a focus on safety and customer satisfaction, this position offers a unique opportunity to thrive in a rapidly changing environment, where your contributions will directly impact the future of home networking and security systems. If you're passionate about technology and eager to learn, this is the perfect opportunity for you.

Qualifications

• Ability to provide exceptional customer experiences and handle objections.
• Strong mechanical and technical skills required for fieldwork.

Responsibilities

• Install and repair telecommunications products for customers.
• Promote and up-sell additional services and products.

Skills

Customer Service

Sales Skills

Mechanical Ability

Technical Proficiency

Decision-Making Skills

Team Collaboration

Adaptability

Communication Skills

Education

Grade 11 Math

Tools

Computer Skills

Job description

America Fujikura Limited (AFL) is seeking Telecommunication Field Service Technicians (“FST”) for our Canadian Operations in Vancouver Island, BC - specifically Campbell River, Cobble Hill, Courtenay, Nanaimo and Parksville.

For our Field Service Technicians, the first priority will be to offer extraordinary customer service while installing and repairing products related to the future friendly home (FFH), home networking, phone, high speed internet, Optik TV, home security system, for our customers.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:

• Ability to provide exceptional customer experiences, overcome objections and handle both favorable and unfavorable customer interactions
• Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products
• Normal color vision which is required to work with color-coded wiring
• Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions
• Flexible to work various shifts: days, evenings, and weekends, to meet business needs
• Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus
• Self-motivated, demonstrate effective decision-making skills and can work with limited supervision
• Mechanical ability and technical proficiency along with an ability to work aloft or on ladders
• Ability to plan, organize and thrive in a dynamic, rapidly changing environment
• Effectively work in a team environment and collaborate with other departments
• Follow safe work practices and abide by all safety rules and regulations
• Willing and able to work in locations that preclude your ability to return home, as required
• Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations

Qualifications:

• Completed a minimum of Grade 11 Math
• Strong computer skills
• Clean and valid Class 5 Driver's License
• Previous experience in sales and customer service
• Great-to-haves:
• Previous experience and/or education in telecommunications
• Otherwise we will offer you best-in-class training to start.

Additional Information:

• Required to obtain and maintain a Security Alarm Installer License from the applicable provincial government prior to the end of the probationary period.
• Required to maintain clean Driving records.
• A driver’s abstract will be required prior to receiving the offer of employment.
• Required to provide pre-employment criminal background checks
• Comfortable with a unit base (piece-rate) pay system

WORK LOCATION:

• Vancouver Island, BC - specifically Campbell River, Cobble Hill, Courtenay, Nanaimo and Parksville.

Who is AFL?
America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.