Field Service Technician (Doors)

Metrie; Halton Hills; On-site; CAD 33,000 - 47,000; Full time

Benefits offered by this job

Travel reimbursement

Health, dental and vision benefits

RRSP and DPSP programs

Job summary

Metrie is seeking a Field Service Technician based in Halton Hills to serve as a technical resource in the field, respond to customer service calls, inspections, and product repairs. When not in field service, you’ll support the Door Shop with assembly, quality control, production and warehouse tasks.

You’ll work under the Door Shop Supervisor and collaborate with Sales, Operations and channel partners. Candidates should have knowledge of exterior door systems, experience with installation and

Qualifications

• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and manage changing priorities.
• Detail-oriented with a high level of accountability and ownership.
• Valid driver's license with a clean driving record.

Responsibilities

• Complete jobsite and product inspections to diagnose installation issues versus product issues and determine appropriate corrective actions.
• Perform on-site adjustments, repairs, and component replacements on: Pre-hung entry doors; Door slabs and frames; Brickmould; Hinges and locks; Multipoint hardware; Closers and thresholds; Insulated glass units (where applicable)
• Execute repairs and corrective actions in accordance with warranty requirements and manufacturer standards.
• Serve as a professional METRIE representative when interacting with channel partners, customers, Sales, and Operations teams.
• Document inspections, findings, completed repairs, and parts utilized with accuracy and attention to detail.

Job description

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as

Who We Are

North America’s largest manufacturer and distributor of interior millwork producing and selling interior finishings. We have been steadily growing our footprint and industry leadership for nearly 100 years. Established in 1926, still owned by the founding family, we continue to have the same focus on product excellence and a superior customer experience. We help people transform houses into homes. You’ve probably seen our products in the media featured on tv shows and magazines such as HGTV , Style At Home and House & Home, or by one of our Instagram influencers.

Why should you work for Metrie? With us, you’re more than just a number. We work hard to create a home for our Metrie family where you are empowered to be your best every day. Your contributions matter to us! We take pride in our culture of learning, ownership, and one team, and are committed to cultivating a diverse and inclusive workplace for everyone.

Watch this video to see why our employees feel like they truly belong here: Metrie's Brand Purpose

What You’ll Do

METRIE is seeking a customer-focused Field Service Technician who will serve as a technical resource in the field, responds to customer service calls, inspections, and product repairs. When not performing field service work, this role will support the Halton Hills Door Shop team with door assembly, quality control, production activities, and warehouse operations, helping ensure product quality, customer satisfaction, and the ongoing success of the exterior door business.

Reporting relation:

The Field Service Technician will report directly to our Door Shop Supervisor and will be based out of our Halton Hills distribution center.

Responsibilities

Field Service & Customer Support

• Complete jobsite and product inspections to diagnose installation issues versus product issues and determine appropriate corrective actions.
• Perform on-site adjustments, repairs, and component replacements on:
  • Pre-hung entry doors
  • Door slabs and frames
  • Brickmould
  • Hinges and locks
  • Multipoint hardware
  • Closers and thresholds
  • Insulated glass units (where applicable)
• Execute repairs and corrective actions in accordance with warranty requirements and manufacturer standards.
• Serve as a professional METRIE representative when interacting with channel partners, customers, Sales, and Operations teams.
• Document inspections, findings, completed repairs, and parts utilized with accuracy and attention to detail.

Door Shop Operations

• Support daily door shop operations when not performing field service work.
• Assist with door assembly, quality control, production activities, and warehouse needs.
• Contribute to maintaining safe, organized, and efficient shop operations.

Continuous Improvement

• Support the growth of our exterior door product line through root cause analysis, product enhancement opportunities, and training around proper installation methods.
• Collaborate with Sales Operations Managers and regional Sales teams to identify practical, cost-effective solutions that support customer expectations and business goals.
• Champion a culture of safety, continuous improvement, and excellent customer service.

Qualifications

Required Qualifications

• Strong knowledge of exterior door systems, components, and construction.
• Experience with door installation practices and servicing products when installation or product issues arise.
• Comfortable using hand and power tools.
• Ability to lift and handle heavy doors, components, and materials.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently and effectively manage changing priorities.
• Detail-oriented with a high level of accountability and ownership.
• Valid driver's license with a clean driving record.

Must have

• Knowledge of Millwork, Fenestration, or METRIE products and services.

You will be successful in this role if you:

• Take pride in ensuring products are produced, installed, and serviced correctly.
• Enjoy balancing hands-on technical work with customer interaction.
• Are motivated by finding solutions and improving processes.
• Enjoy working with a diverse group of customers, dealers, sales teams, and operations partners.
• Care about delivering exceptional customer experience and protecting dealer and homeowner relationships.

What You’ll Enjoy

• Competitive pay range
• Working for a well-established leader in the industry
• Reimbursement for business-related travel to job sites or customers.
• Benefits: health, dental and vision
• RRSP and DPSP programs

In adherence to the principle of pay transparency, we are pleased to disclose the base pay for this full-time position at Metrie. The starting pay range for this position is $29 per hour. It is important to note that this position may also qualify for discretionary bonuses or commission payments. The specific base pay within the range will be contingent upon an individual's skills, qualifications, experience, and geographical location. Furthermore, it is essential to highlight that our remuneration ranges are established based on the role, level, and location.

Metrie embraces diversity and is committed to creating an inclusive environment where all team members and customers belong. We are an equal opportunity employer and welcome all qualified applicants. If you require accommodation at any time throughout the recruitment process, please contact our Human Resources team.

Metrie conducts pre-employment screening including but not limited to background checks and drug testing for all final candidates. All applications will be independently reviewed.We are an E-Verify employer.;