Field Service Technician - Cold Lake, AB

Pason Systems Corp.; City of Cold Lake; On-site; CAD 77,000 - 94,000; Full time

Benefits offered by this job

Medical benefits

RRSP matching

Wellness account

Discretionary bonus

Job summary

Pason is seeking a Field Service Technician to support installation and ongoing service of our hardware and software on drilling and service rigs in Cold Lake, AB. You will work independently during irregular hours and collaborate with a team to ensure customer satisfaction.

The role requires relocation to Cold Lake and may involve occasional travel to the US. We provide training, a field service vehicle, medical benefits, RRSP matching and a discretionary annual bonus with a starting salary of

Qualifications

• Operational judgment and business sense.
• Ability to think ahead and adapt to changing conditions.
• Strong problem solving and analytical abilities.
• Clear verbal and written communication of information and ideas.
• High level of personal initiative.
• Able to work independently and under pressure.

Responsibilities

• Focus sales efforts by understanding customer issues and provide solutions using Pason equipment.
• Recommend product changes based on needs and outcomes.
• Install Pason equipment to company standards.
• Ensure equipment functions to customer satisfaction.
• Explain system operation and features to users.
• Manage equipment, vehicle, and inventory.
• Maintain records in Pason Operations Database.
• Sell Pason products and services to customers.
• Assist Field Service Technicians and travel when needed.
• Provide sales leads to the sales team.
• Report hardware/software problems appropriately.
• Track rig movement and coordinate with Account Management.
• Maintain contact with Field Support Managers and customers via email/phone.
• Continuously improve product knowledge and petroleum industry knowledge.

Skills

Operational judgment

Innovation

Problem solving

Communication skills

Initiative

Independence under pressure

Education

High School or better

Job description

Field Service Technician - Cold Lake, AB

Job Category : Field

Full-Time

The starting salary for this position is $85,000 per year. This position is also eligible for a discretionary annual bonus, medical benefits, RRSP matching, and a taxable wellness account.Salary increases will occur as experience and skills develop.

Locations

Showing 1 location

Cold Lake
Cold Lake, AB, CAN

Description

Working at Pason

The starting salary for this position is $85,000 per year. This position is also eligible for a discretionary annual bonus, medical benefits, RRSP matching, and a taxable wellness account.Salary increases will occur as experience and skills develop.

The Role

We are seeking an energetic, personable and self‑motivated individual to work the front line and provide outstanding service to our customers in the installation and on‑going support of our various hardware and software products on drilling and service rigs. This requires the ability to work independently during irregular and sometimes long hours, strong organizational and problem‑solving skills and the ability to effectively interact and work in a team environment. This position will require relocation to Cold Lake, AB. This job requires international travel to the US from time to time.

We provide the training and on‑going support required to be successful as well as all necessary tools and equipment including a field service vehicle.

Essential Duties and Responsibilities

• Focus sales efforts by understanding current and potential customer issues and provide solutions through use of Pason equipment
• Recommend changes in products for current customers by evaluating needs, issues, and results
• Install Pason equipment to company standards
• Ensure that Pason equipment and all its components function to the satisfaction of the customer
• Ensure all users understand the operation of the system and all its relevant features
• Manage and be held accountable for Pason equipment, inventory, company vehicle, and storage shed
• Maintain records on the Pason Operations Database as related to Pason equipment and customers
• Sell Pason products and services to current and future Pason customers
• Assist Field Service Technicians in your area, as well as travel to other areas when necessary
• Provide sales leads and information to our sales staff
• Report all hardware and software problems appropriately
• Track rig movement and activity in assigned area and work with Account Management team to develop a target customer plan
• Maintain constant contact with your Field Support Managers, fellow Field Service Technicians and Pason customers via daily e‑mail and phone calls
• Constant and continual improvement of Pason product knowledge and knowledge of the petroleum industry in general
• Perform all duties in the safest possible manner adhering to Pason Safety guidelines
• Provide exemplary service to all Pason customers
• Any other responsibilities as assigned by your Field Support Manager

Knowledge Skills and Abilities

• Sound operational and business judgment
• Forward thinking, innovative and progressive; a "can do" attitude
• Well-developed problem solving and analytical skills
• Ability to adapt to changing circumstances Demonstrates verbal and written communication skills that clearly convey information and ideas
• A high degree of personal initiative
• Able to work independently and under pressure

Physical, Safety & Work Environment

• Frequent exposure to the well site environment including noise, wind, oil‑based products, heights and outside elements
• Some physical effort and lifting of approximately 75 lbs vertical from floor to wait and horizontally transfer 20 feet
• Ability to lift 45 lbs., vertical from floor to 60 inches from floor
• Must be able to climb, ascend and descend 50 stairs, 10 or more times daily
• Ability to climb and work at significant heights
• Ability to crouch/squat 5 or more times daily
• Ability to work in crawl spaces with minimum height of 24 inches
• Ability to use hand tools over‑head performing tasks 5 or more times per day
• Will be required to drive in various weather conditions.
• Ability to provide and maintain a clean driving record (6 demerits or less, no major violations within the last 5 years)
• Ability to pass random drug & alcohol testing and yearly testing
• Frequent exposure to electronic devices including computers, lap tops, and cellular phones

Pre-employment Conditions

• Confirmation of a Class 5 Driver’s License along with providing a satisfactory driving abstract
• Eligible to receive a Passport and travel to the US
• Completion of a satisfactory pre‑employment medical physical examination
• Completion of a Drug and Alcohol Screening Test
• Completion of a satisfactory Criminal Record Check

About Pason

Pason is the leading global provider of specialized data management systems for land‑based and offshore rigs worldwide. Our rental solutions, which include data acquisition, wellsite reporting, remote communications, and web‑based information management, enable collaboration between the rig and the office.

Pason’s energized and focused work environment empowers each team member to push the envelope of traditional thinking to create new solutions to old problems. We place considerable focus on a culture that nurtures imagination in an atmosphere where people are free to perform to their fullest potential in an open and friendly environment.

What other companies may call this role:

Mechanical Technician, Mechanical Specialist, Carpenter, Electrician, Electrical Technician, Hands‑on Mechanic, Field Support, Operator

#INDCA

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

Pason recognizes military experience

Experience with oilfield drilling and service rigs would be considered an asset

Mechanical and electronics experience would be considered an asset