Field Service Technician - CNC Machines

TEEMA Solutions Group; Halton Hills; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Engineer to provide on-site installation and maintenance of CNC Machine Tools. In this exciting role, you will ensure customer equipment operates at peak performance through preventative and corrective maintenance. Your technical expertise will help diagnose and troubleshoot issues while providing exceptional customer support. If you are organized, customer-oriented, and enjoy working in a dynamic environment, this opportunity is perfect for you. Join a team that values your skills and offers a chance to make a significant impact in the field of automation and machine tools.

Qualifications

• Experience in technical field support, particularly with machine tools.
• CNC programming knowledge is a preferred asset.

Responsibilities

• Provide on-site installation and maintenance of CNC Machine Tools.
• Diagnose defects and perform mechanical and electrical repairs.

Skills

Customer Orientation

Communication Skills

Problem Solving

Technical Field Support

Education

Experience in Technical Field Support

CNC Programming Knowledge

Tools

CNC Machines

Service Vehicle

Job description

Provide on-site installation, repairs, and maintenance of CNC Machine Tool product line.

Through preventative and corrective maintenance, ensure customer equipment performs at an optimal level of quality and efficiency.

Diagnose and troubleshoot defects in CNC Machine Tools.

Perform mechanical and electrical repairs on CNC machines and test for proper performance.

Investigate customer complaints and perform analysis to determine the cause of the problem.

Act as a liaison with the customer and provide customer support so that products are used at an optimal level.

Determine which replacement parts will be needed for service calls and ensure that they are available.

Provide detailed and accurate service reports and documentation.

Maintain all company-provided equipment, including tools and company service vehicle.

Understand and follow all service operations and procedures and submit completed company-required paperwork in a timely and accurate manner.

Must be available to travel as customer demands require and do so within company provided directions and guidelines.

Adhere to workplace safety policies, regulations, and requirements.

Assist other Field Engineers as directed.

Ideal candidate will have the following experience and education:

Experience in technical field support - machine tools, automation, or electromechanical controls.

CNC programming knowledge is a preferred asset.

Must be customer-oriented, conscientious, career-minded, organized, and possess excellent people skills.

Good communication skills, a valid driver’s license, and the ability to travel within Eastern Canada, predominantly in Southern Ontario.