Field Service Technician Assistant

Cornerstone Building Brands; Calgary; On-site; CAD 32,000 - 42,000; Full time

Job summary

Cornerstone Building Brands is seeking a Technician’s Assistant to support Warranty/Field Service Technicians in delivering exceptional customer service during in-field service appointments for window and door products. This hands-on role focuses on assisting technicians with physical tasks, logistics, and customer interaction on-site.

The Technician’s Assistant will help ensure service calls are completed efficiently, safely, and to a high standard of customer satisfaction, acting as a second

Qualifications

• Customer-focused with strong interpersonal and communication skills
• Willingness to support a team environment
• Ability to lift up to 50 lbs consistently
• Physically capable of working in various weather conditions
• Ability to perform manual tasks including lifting, carrying, and assisting on ladders
• Reliable, punctual, and adaptable

Responsibilities

• Assist Service Technicians during in-field service visits.
• Support handling and positioning of doors, windows and materials (excluding glass handling).
• Act as a second set of hands for repairs and replacements (holding, stabilizing, moving product).
• Load and unload materials, parts, and tools from service vehicles.
• Maintain cleanliness and organization of the service vehicle and job site.
• Assist with basic preparation and cleanup before and after service work.
• Help ensure all required tools, parts, and materials are available for each service call.
• Provide courteous and professional interaction with homeowners, contractors, and dealers.
• Support safe work practices at all times, including use of PPE and proper lifting techniques.
• Follow direction from the Service Technician to ensure efficient completion of service calls.
• Assist with documenting basic job details if required.
• Support warehouse activities when field service demand is lower, including moving packages and staging materials.

Skills

Customer-focused

Interpersonal communication

Teamwork

Adaptability

Reliability / punctuality

Physical stamina

Job description

Cornerstone Building Brands is seeking a Technician’s Assistant to support Warranty/Field Service Technicians in delivering exceptional customer service during in-field service appointments for window and door products.

This role is a hands-on support position focused on assisting technicians with physical tasks, logistics, and customer interaction. The Technician’s Assistant will help ensure service calls are completed efficiently, safely, and to a high standard of customer satisfaction.

This position does not perform technical repairs independently but plays a key role in improving productivity, reducing reliance on third-party contractors, and enhancing the overall customer experience.

• Assist Service Technicians during in-field service visits.
• Support handling and positioning of door slabs, windows, and other materials (excluding glass handling).
• Act as a "second set of hands" for repairs and replacements (holding, stabilizing, moving product).
• Load and unload materials, parts, and tools from service vehicles.
• Maintain cleanliness and organization of the service vehicle and job site.
• Assist with basic preparation and cleanup before and after service work.
• Help ensure all required tools, parts, and materials are available for each service call.
• Provide courteous and professional interaction with homeowners, contractors, and dealers.
• Support safe work practices at all times, including use of PPE and proper lifting techniques.
• Follow direction from the Service Technician to ensure efficient completion of service calls.
• Assist with documenting basic job details if required.
• Support warehouse activities when field service demand is lower, including moving packages, staging materials, and assisting with general warehouse tasks.

Qualifications

• Customer-focused with strong interpersonal and communication skills
• Positive attitude and willingness to support a team environment
• Ability to lift up to 50 lbs consistently
• Physically capable of working in various weather conditions
• Ability to perform manual tasks including lifting, carrying, and assisting on ladders (as required)
• Reliable, punctual, and adaptable
• Previous construction, labour, or service-related experience is considered an asset but not required

Additional Information

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.