Field Service Technician

SHIFT TRANSIT; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

Shift Transit is seeking a Field Service Technician in Toronto to support Bike Share stations and related equipment. This field-based role requires driving and physical work, including lifting up to 50 lbs and occasional travel across the city.

You will troubleshoot station connectivity, perform repairs, and coordinate with dispatch and the Field Operations team to keep the system running smoothly. The position involves working outdoors in varying weather and following safety procedures.

Qualifications

• Ability to lift 50 lbs and work in all weather conditions.
• Willingness to perform field work and travel.
• Ability to operate a variety of vehicles and perform basic maintenance.

Responsibilities

• Maintain a safe and organized workspace and follow standard operating procedures.
• Communicate with Duty Manager and other Field Technicians while on the job.
• Respond to directives from the management team.
• Perform Bike Share station connectivity troubleshooting and repairs.
• Identify and repair hardware issues with Bike Docking Points and PCBs.
• Perform scheduled preventative maintenance on Bike Share stations.
• Document work performed using a Computerized Maintenance Management System.
• Perform pre- and post-inspection of rebalancing vehicle.
• Follow instructions and respond to dispatch effectively.
• Retrieve inoperative bicycles by direction or via software.
• Inspect docking stations for operability, safety, and cleanliness.
• Maintain area around bike stations for seamless service.
• Set high standards when interacting with customers.
• Collaborate with Field Operations to improve the system.
• Light maintenance: refilling paper, graffiti removal.
• Operate vehicles and travel using public transport.
• Complete internal training requirements.
• Willingness to work in all weather conditions year-round.
• May perform duties outside of normal responsibilities to achieve KPI.

Skills

Physical fitness

Education

CMMS experience

Tools

CMMS

Job description

ABOUT SHIFT TRANSIT

Shift Transit is a leading mobility operations company, overseeing 60,000 mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs. As the operator of Bike Share Toronto, Shift Transit manages 9,000+ bikes and 700+ stations that cover across the City of Toronto. Shift Transit, with its partner PBSC Urban Solutions, has years of experience planning, implementing, and operating bike-sharing programs across North America. Through careful planning and collaboration with our clients in each city, we take pride in delivering an excellent experience to both our riders and our clients.

SHIFT TRANSIT LIFE

Our office and facility is located near Lakeshore / Carlaw, and the Field Service Technician position is a field-based role and requires the qualified candidate to drive.

You will work hard, have a lot of responsibility, you will be challenged daily, and work side-by-side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.

Responsibilities and Duties

Duties as assigned and varied in accordance with business needs

• Maintain a safe and organized workspace and follow standard operating procedures.
• Communicate with Duty Manager and other Field Technicians while on the job.
• Respond to directives from the management team.
• Perform Bike Share station connectivity troubleshooting and repairs.
• Identify and repair hardware issues with Bike Docking Points and various PCBs.
• Perform scheduled preventative maintenance on Bike Share stations.
• Document work performed using a Computerized Maintenance Management System.
• Perform a pre- and post-inspection of the rebalancing vehicle and address any issues with the Field Operations team.
• Follow instructions and respond to dispatch effectively.
• Retrieve inoperative bicycles by direction or via inoperative bicycle software.
• Inspect docking stations for operability, safety, and cleanliness.
• Maintain the area around bike stations as needed to allow members to use the service seamlessly.
• Set the highest standards when interacting with current and potential customers.
• Collaborate with the Field Operations team to constantly improve the system and elevate any issues to dispatch.
• Perform light maintenance functions such as refilling receipt paper, graffiti removal.
• Ability to operate a variety of vehicles (with/without a trailer attachment) and use bicycles and/or public transportation for travel.
• Must complete all internal training requirements.
• Ability to lift 50 lbs, and lift, crawl, and stoop and must be willing to work in the field in all weather conditions around the year.
• All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).

ADDITIONAL INFORMATION

All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators.

Shift Transit Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves. Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.

OTHER CONSIDERATIONS

• All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators (KPI).
• Shift Transit is an equal opportunity employer, committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves.

* This is a contract position with a possibility of an extension