Field Service Technician

Diebold Inc.; Quebec; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A global technology company is seeking a dedicated individual for a technical maintenance role in Canada. The successful candidate will install and maintain hardware and software on customer premises, ensuring everything operates smoothly. Responsibilities include performing inspections, minor repairs, and scheduling services to guarantee customer satisfaction. Strong customer service and troubleshooting skills are essential for this vital position.

Qualifications

• Experience in technical maintenance and customer service.
• Ability to troubleshoot hardware and software issues.
• Strong communication skills for customer interactions.

Responsibilities

• Install, debug, and maintain hardware and software on customer premises.
• Perform inspections and minor repairs on products.
• Schedule services and complete required paperwork.

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million peoplearound the globebank and shop in thishyper-connected, consumer-centric world. Join us inconnecting people to commerce in this vital, rewardingrole.

Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.