Field Service Technician

GeoTraceability by OPTEL; Quebec; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working hours

Employee Assistance Program (EAP)

Comprehensive group insurance plan

Global organization with presence on多个

Job summary

OPTEL is a leading provider of traceability systems, delivering solutions to ensure product quality and fight counterfeiting in healthcare and other sectors. The field services role focuses on installation, commissioning, maintenance, training, and support to guarantee customer satisfaction at client sites.

The incumbent will travel approximately three weeks per month, install and commission systems, provide end-user training, and generate service reports.

Qualifications

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
• Strong knowledge in computer science and electronics.
• Experience in the pharmaceutical, food, or cosmetics industries (asset).
• Hands-on diagnosis and repair of electro-mechanical equipment.
• Excellent analytical, communication, and problem-solving skills.
• Good time management and ability to work under pressure.
• Strong client orientation and teamwork.
• Willingness to travel ~3 weeks/month; valid driver's license and passport.
• Fluency in French and English.
• Curiosity and willingness to adopt new technologies (AI).

Responsibilities

• Install OPTEL systems at client sites in accordance with established standards.
• Carry out mechanical and electrical installation while ensuring compliance with quality standards.
• Collaborate with the technical support and factory design team to diagnose and resolve issues.
• Train end-users on the proper use of OPTEL systems.
• Prepare complete and accurate installation reports.
• Support clients during system qualification.
• Perform maintenance and repair on installed systems, as requested by the customer service department.
• Conduct engineering visits when required.
• Produce detailed service reports.
• Identify potential sales opportunities (new contracts, complementary systems).

Skills

Travel availability

Client orientation

Troubleshooting

Electronics knowledge

Computer science knowledge

French and English fluent

Time management

Teamwork

Driver's license

Passport

Education

College diploma in electronics/related field

Equivalent experience

Job description

• Support clients during system qualification.

OPTEL is one of the world's leading providers of traceability systems. Its mission is to leverage innovative technologies to create a better world through responsible capitalism. The company's renowned solutions ensure the quality of healthcare products and help fight the counterfeiting of medicines and medical devices worldwide. OPTEL also adapts its technologies to a variety of sectors, from healthcare to smart manufacturing and beyond, enabling all industries to benefit from global traceability. OPTEL's expertise empowers industries to measure, inspect, control, and track a wide range of elements in order to improve product quality and promote a more responsible use of resources.

Summary

Within the field services department, the incumbent's primary responsibility is to ensure the installation and commissioning of OPTEL systems at client sites. They also play a key role in maintenance, training, and technical support to guarantee customer satisfaction and loyalty.

Principal Tasks

Installation and Commissioning

• Install OPTEL systems at client sites in accordance with established standards.
• Carry out mechanical and electrical installation while ensuring compliance with quality standards.
• Collaborate with the technical support and factory design team to diagnose and resolve issues.
• Train end-users on the proper use of OPTEL systems.
• Prepare complete and accurate installation reports.
• Support clients during system qualification.

After-Sales Service

• Perform maintenance and repair on installed systems, as requested by the customer service department.
• Conduct engineering visits when required.
• Produce detailed service reports.

Other Duties

• Identify potential sales opportunities (new contracts, complementary systems).

Requisite Skills

• College diploma in electronics, computer science, electromechanics, or related field, or equivalent experience.
• Strong knowledge in computer science and electronics.
• Experience in the pharmaceutical, food, or cosmetics industries (asset).
• Hands-on experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Strong analytical, communication, and problem-solving skills, with the ability to explain complex technical issues clearly.
• Excellent time management, prioritization, and ability to work effectively under pressure.
• Strong client orientation and solid teamwork skills.
• Resourcefulness, adaptability, versatility, and flexibility.
• Availability to travel approximately three weeks per month.
• Valid driver's license and passport.
• High curiosity and willingness to learn and adopt new technologies, particularly artificial intelligence.
• Fluency in French and English.

Benefits

• Competitive compensation
• Flexible working hours
• Employee Assistance Program (EAP)
• Comprehensive group insurance plan
• A global organization with a presence on several continents

OPTEL is an equal opportunity employer. We believe that diversity is essential to fostering innovation and creativity. We welcome and encourage applications from individuals of all backgrounds, cultures, gender identities, sexual orientations, abilities, ages, and beliefs. We are committed to providing a fair and inclusive recruitment process in which every candidate is evaluated solely on their qualifications, skills, and potential. At OPTEL, each employee’s unique perspective contributes to our collective success, and we celebrate the richness that diversity brings to our team.