Field Service Technician

Sécheron Hasler Group; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

International stable and growing group

Top-notch innovative products

Opportunities for personal and professional growth

Job summary

A global manufacturer in rail solutions is seeking a Field Service Technician to support service activities across Canada. This role involves preventive and corrective maintenance, as well as retrofits and customer training on specialized equipment. Candidates should have a background in electrical engineering or relevant technical experience, with a customer-focused attitude. The position requires up to 80% domestic travel and occasional international travel, along with strong communication skills and a hands-on approach.

Qualifications

• Field Service background in installation, testing, and maintenance of electrical equipment.
• 3+ years preferred in power distribution or switchgear manufacturing.
• Safety training and certification including OSHA card.

Responsibilities

• Provide maintenance activities at customer locations in Canada.
• Execute audits of existing equipment and perform repairs.
• Implement retrofits and modernization projects.
• Prepare intervention reports and templates.
• Support sales on site access, surveys, and repair quotations.
• Travel domestically up to 80% and occasionally internationally.

Skills

Customer orientation

Communication skills

Technical analysis

Attention to detail

Problem solving

Education

Bachelor’s degree in electrical engineering

High school diploma or GED

Tools

DC switchgear

Power converters

Voltage limiting devices

Job description

Are you a technical enthusiast, a hand‑on person who likes travelling and the world of after sales? Do you have experience with custom electro‑mechanical solutions or a passion for the electrified rail industry? This Field Service Technician role is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry.

This dynamic role includes Field Service activities such as preventive and corrective maintenance, retrofits, and commissioning activities, making it ideal for those with a hands‑on attitude and a clear customer focus.

We’re looking for an all‑rounder who can support our service organization in Canada. This will require you to collaborate with internal teams and our customers. If you’re technically solid, like to travel and have a clear customer focus, we’d love to hear from you.

Main Tasks

• Ensure the efficient performance of services delivered to our customers in Canada and occasionally worldwide.
• Execute preventive and corrective maintenance activities at customer facilities according to Sécheron standards.
• Implement retrofits and modernization projects in collaboration with internal teams and customers.
• Provide supervision of installation, testing, commissioning and occasionally customer trainings on Sécheron equipment.
• Execute audits of existing equipment.
• Perform repairs at the company’s facilities in Montreal.
• Elaborate technical intervention reports and templates.
• Support the Sales Engineer on substation surveys and permissions to site access.
• Support the Sales team with the elaboration of repair quotations.
• Promote proactively new service‑centered business opportunities during customer visits, such as spare parts sales, repairs, on‑site services, retrofits, trainings, etc.
• Provide support on DC products, including:
  • DC switchgear, high‑speed breakers, and panels.
  • Rectifiers, power converters, and voltage limiting devices.
  • Multi‑function protection relays and custom electro‑mechanical solutions.
• Support on the management of stock of spare parts and tools.

Qualifications

• Bachelor’s degree in electrical engineering; or relevant technical experience will also be considered.
• Minimum requirement: High school diploma or GED combined with industry experience.
• Field Service background in the field of installation, testing and maintenance of electrical equipment with custom electro‑mechanical solutions.
• Prior experience in power distribution, switchgear manufacturing, or similar roles (3+ years preferred).
• Familiarity with DC power systems (Low Voltage and Medium Voltage up to 3 kV).
• Safety training and certification including OSHA card, current basic first aid and CPR certification.
• Systematic way of working, hand‑on approach.
• Strong customer orientation, good communication skills and the ability to move within the customer organization.
• Self‑motivated, team‑oriented, and adaptable in complex technical environments.
• Ability to analyze technical requirements and create clear, accurate solutions.
• Domestic travel: up to 80 %.
• Occasional international travel.

We foster flat hierarchies and direct communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

Benefits

• International stable and growing group with strong foundations.
• Company which is among the top 3 market players in all markets.
• Top‑notch innovative and resilient products.
• Global impact and management of globally spread professionals.
• Possibility to create a real impact, take initiative and work on new sectors and products.
• Technically challenging.