Field Service Technician

HaslerRail; Montreal (administrative region); Hybrid; CAD 60,000 - 85,000; Full time

Job summary

HaslerRail is seeking a Field Service Technician to join our Canada service team. You will perform preventive and corrective maintenance, commissioning, and retrofits on rail power equipment, traveling across Canada and occasionally internationally.

The role requires a technical background in electrical engineering or equivalent experience, with strong customer focus and hands-on problem solving. Domestic travel will be frequent, with opportunities to participate in installation supervision and

Qualifications

• Bachelor's degree in electrical engineering or equivalent technical experience.
• Field service background with installation, testing and maintenance of electrical equipment.
• Experience with DC power systems up to 3 kV is a plus.

Responsibilities

• Ensure efficient service delivered to customers in Canada and globally.
• Perform preventive and corrective maintenance on client facilities.
• Implement retrofits and modernization projects with internal teams and customers.
• Supervise installation, testing, commissioning and customer trainings on Sécheron equipment.
• Prepare technical intervention reports and templates.
• Support Sales Engineers with substation surveys and site access permissions.
• Assist Sales in preparing repair quotations and identify service opportunities.
• Travel within Canada up to 80% and occasionally internationally.

Skills

Electrical engineering knowledge

Field service experience

Customer orientation

Travel willingness

DC power systems familiarity

Education

Bachelor's in electrical engineering

High school diploma + industry experience

Tools

OSHA safety training

CPR certification

Electrical testing equipment

Job description

Are you a technical enthusiast, a hand-on person who likes travelling and the world of after sales? Do you have experience with custom electro-mechanical solutions or a passion for the electrified rail industry? ThisField Service Technicianrole is your opportunity to join a globally recognized manufacturer specialized in DC switchgear, power conversion systems, and traction power solutions for the rail industry.

This dynamic role contains Field Service activities such as preventive & corrective maintenance, retrofits and commissioning activities, making it ideal for those with hands-on attitude, and a clear customer focus.

We’re looking for an all-rounder who can support our service organization in Canada. This will require you to collaborate with internal teams and our customers. If you’re technically solid, like to travel and have a clear customer focus, we’d love to hear from you.

Main Tasks

• Ensure the efficient performance of services delivered to our customers in Canada and occasionally worldwide;
• Execute preventive and corrective maintenance activities at customer facilities according to Sécheron standards;
• Implement retrofits and modernization projects in collaboration with internal teams and customers;
• Provide supervision of installation, testing, commissioning and occasionally customer trainings on Sécheron equipment;
• Execute audits of existing equipment;
• Performing repairs at the company’s facilities in Montreal;
• Elaboration of technical intervention reports and templates;
• Support to Sales Engineer on substation surveys and permissions to site access;
• Support Sales team with the elaboration of repair quotations;
• Promote proactively new service centered business opportunities during customer visits, such as spare parts sales, repairs, on-site services, retrofits, trainings, etc.;
• Provide support on DC products, including:
  • – DC switchgear, high-speed breakers, and panels;
  • – Rectifiers, power converters, and voltage limiting devices;
  • – Multi-function protection relays and custom electro-mechanical solutions;
• Support on the management of stock of spare parts and tools.

Requirements

• Bachelor’s degree in electrical engineering; or relevant technical experience will also be considered;
• Minimum requirement: High school diploma or GED combined with industry experience;
• Field Service background in the field of installation, testing and maintenance of electrical equipment with custom electro-mechanical solutions;
• Prior experience in power distribution, switchgear manufacturing, or similar roles (3+ years preferred);
• Familiarity with DC power systems (Low Voltage and Medium Voltage up to 3kV);
• Safety training and certification including OSHA card, current basic first aid and CPR certification;
• Systematic way of working, hand-on approach;
• Strong customer orientation, good communication skills and the ability to move within the customer organization;
• Self-motivated, team-oriented, and adaptable in complex technical environments;
• Ability to analyze technical requirements and create clear, accurate solutions;
• Domestic travel: up to 80%;
• Occasional international travel.

We fosterflat hierarchiesanddirect communication, enabling quick decisions and strong collaboration across all levels. You’ll be trusted with real responsibility and encouraged to take initiative, with plenty of opportunities to grow both personally and professionally.

• International stable and growing group with strong foundations.
• Company which is in all markets among the top 3 market players.
• Top notch innovative and resilient products.
• Global impact and management of globally spread professionals.
• Possibility to create a real impact, take initiative and work on new sectors and products.
• Technically challenging.