Field Service Technician

Insight Global; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm seeks a Field Services Engineer in Montreal to deliver exceptional IT support. The successful candidate will liaise with end-users, troubleshoot network and hardware issues, and maintain comprehensive documentation. Ideal applicants will possess relevant certifications and a minimum of five years in field support, ensuring they provide efficient assistance in diverse settings.

Benefits

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Retirement savings account with employer matching

Paid time off as per applicable law

Qualifications

• Minimum of 5 years of experience in IT field support.
• Proven experience in installing, configuring, and troubleshooting systems.
• Experience with LAN, WAN, and wireless networks.

Responsibilities

• Install, configure, and troubleshoot hardware and software systems.
• Provide prompt technical assistance to end-users on-site or remotely.
• Document support interventions and maintain records of inventory.

Skills

Technical Assistance

Troubleshooting

Network Setup

User Training

Education

Relevant industry certifications (A+, Network+, MCSE, CCNA)

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$22.00/hr - $32.00/hr

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Professional Recruiter @ Insight Global with expertise in Technical Recruiting

Required Skills & Experience

· Relevant industry certifications such as A+, Network+, MCSE, or CCNA are advantageous.

· Minimum of 5 years of experience in IT field support or a similar role.

· Proven experience in installing, configuring, and troubleshooting hardware and software systems.

· Experience with network setup and troubleshooting, including LAN, WAN, and wireless networks.

Install, Configure, and Troubleshoot Systems

· Set up and maintain hardware and software: servers, desktops, laptops, printers, mobile devices.

· Resolve technical issues during installation or daily use.

Provide Technical Support

· Offer prompt technical assistance to end-users on-site, remotely.

Network Support

· Set up and maintain LAN, WAN, and wireless networks.

· Troubleshoot connectivity issues and configure routers, switches, and firewalls.

Issue Diagnosis and Resolution

· Identify and resolve hardware, software, and network issues

· Provide guidance and instructions to end-users.

User Training and Support

· Conduct training sessions on applications and systems.

· Respond to user inquiries professionally.

Documentation and Reporting

· Document support requests and resolutions.

· Maintain records of hardware and software.

· Generate reports on support activities.

Collaboration with IT Team

· Work with IT team members to resolve complex issues.

· Escalate problems when necessary.

Stay Updated with Technology Trends

· Keep up-to-date with emerging technologies and industry trends.

· Share knowledge to enhance IT infrastructure and support services.

Job Description

· Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including PCs, printers, scanners, videoconference equipment and mobile devices. Resolve any technical issues that arise during installation or daily use.

· Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote sites, and remote users as required.

· Network support: Assist with connecting to and supporting of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in supporting the network team.

· Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution.

· User training and support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner.

· Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required.

· Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives.

• · Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law. If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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