Field Service Technician

Socket.dev; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

IPG in London, Ontario is seeking a Field Service Technician to perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations to ensure uptime and meet production needs.

This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites. Travel is expected, with a valid driver’s license.

Qualifications

• High School diploma or equivalent; technical field preferred.
• Electrical and electromechanical diagnosis at customer sites.
• Basic mechanical skills for disassembly and reassembly of components.
• Experience with packaging automation systems is preferred.
• Proficient with hand and power tools and diagnostic equipment.
• Strong communication to explain technical issues to non-technical customers.

Responsibilities

• Develop expert knowledge of IPG/Better Packages products and communicate value during site visits.
• On-site installation, repair, and preventive maintenance on customer equipment; provide training to customer teams.
• Schedule and perform Preventive Maintenance programs to minimize downtime.
• Assist with field testing of new products and provide feedback for improvements.
• Follow field service procedures including RMAs, work orders, and reporting.

Skills

Electrical systems

Mechanical aptitude

Troubleshooting

Customer communication

Reading diagrams

Tool usage

Independent work

Education

High School diploma

Technical Associate degree preferred

Tools

Multimeter

PC applications (MS Office)

Job description

Join the IPG Team!

Are you ready to elevate your career? At IPG, we are more than just a global leader in packaging and protective solutions, we are a community that values safety, people, passion, integrity, performance, and teamwork. From tapes and films to packaging and protective products, as well as engineered coated materials and advanced packaging machinery, we develop innovative solutions that protect the world. Now, we are expanding our global team and looking for talented individuals like you!

Position Description

Title: Field Service Technician

Location: London, Ontario

Department: Field Service

Immediate Supervisor: Field Service Manager

Status: Salaried

Position Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure equipment uptime, support customer production needs, and deliver a high level of technical service directly in the field. This role requires hands-on mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites.

Principle Accountabilities

• Develop and maintain expert knowledge of all IPG/Better Packages products, including system features, electrical and mechanical components, automation interfaces, and operational capabilities. Clearly communicate product value and service recommendations to customers during site visits.
• Perform on-site installation, repair, and preventive maintenance on customer-owned IPG/Better Packages equipment. Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation. Provide on-job training to customer maintenance teams as needed.
• Establish, schedule, and execute Preventive Maintenance (PM) programs for assigned end‑user accounts to ensure equipment reliability and minimize downtime.
• Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment. Document issues, report unusual performance concerns, and provide feedback for product improvement.
• Follow established field service communication procedures, including issuing RMA requests, completing work orders, documenting service actions, submitting expense and trip reports, and maintaining accurate service records.
• Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration at the customer site.
• Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations as assigned.
• Perform other field-related service duties as assigned, including emergency repairs, customer training, projects, and equipment audits.

Essential Skills and Experience

• High School diploma or equivalent required; Associate degree in a technical field (mechanical, electrical, electronics, automation, etc.) preferred. Equivalent field service experience considered.
• Working knowledge of electrical and electromechanical systems, including the ability to diagnose faults at customer sites.
• Basic mechanical skills with the ability to disassemble, repair, and reassemble components safely.
• Experience in packaging automation systems is preferred.
• Experience using PC applications, including Microsoft Office Suite, for documentation and reporting.
• Proficiency using hand tools, power tools, and diagnostic equipment (e.g., multimeters).
• Strong communication skills with the ability to explain technical issues to non-technical individuals.
• Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
• Strong customer service, organization, and problem-solving abilities.
• Demonstrated ability to work independently in the field with minimal supervision while managing daily schedules and customer needs.
• Capability to make real-time decisions, evaluate equipment conditions, and provide accurate technical assessments.
• Commitment to accurate record keeping of all service activity performed on IPG/Better Packages equipment.
• Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week.
• Must hold a valid driver’s license/Real ID with a good driving record and/or passport to aid travel.
• Flexibility to work extended hours, weekends, or holidays based on customer needs.
• Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
• Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.

Why Choose IPG?

At IPG, you will find more than just a job—you will find a place where your success is our success. We pride ourselves on a culture built around strong relationships, where every team member plays a crucial role in our growth. Whether it is through cross-department collaboration, continuous training, or sustainability-driven initiatives, we create an environment where you can thrive.

Our commitment to sustainability influences everything we do, from designing eco-friendly products to minimizing waste in our production processes. We are dedicated to building a greener future while providing safe, supportive workplaces for our people.

With over 40 years of industry expertise and a proven track record of growth and innovation, IPG offers a stable, secure environment where you can flourish!

We offer competitive pay, extensive benefits that support you and your family, and exciting career development opportunities. Whether you are looking to enhance your skills or advance your career, we offer ongoing training and the support you need to succeed. Think big, dream bigger, and make an impact with IPG.