Field Service Technician

MacLean Engineering & Marketing Co.; Copper Cliff; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

3 weeks vacation per year

Overtime pay after 40 hours

Uniforms provided by the company

Free coffee!

Employee appreciation days

Job summary

MacLean Engineering is seeking a Field Service Technician to provide on-site support for customers’ MacLean equipment fleets in Sudbury, Ontario. You will work with the engineering team to address performance issues and ensure reliable operation.

The role involves disassembly, testing, and repair work, with travel to customer sites and occasional international assignments. A valid certification as a construction equipment mechanic and a journeyman credential are required.

Qualifications

• Certificate of qualification as a construction equipment mechanic or related cert.
• Journeyman mechanic with 3+ years hands-on experience on heavy mobile equipment.
• Ability to read mechanical blueprints, hydraulic diagrams, and electrical wiring.
• Valid driver’s license and clean driving abstract.
• Willingness to travel domestically and internationally.
• Bilingual (French and English).

Responsibilities

• Analyze structural, mechanical, electrical, or hydraulic failures and identify causes.
• Perform corrective actions to fix and prevent recurrence.
• Disassemble, reassemble, test, and troubleshoot MEMCO equipment at customer sites or facilities.
• Complete scheduled tasks on time per supervisor instructions.
• Prepare technical reports, audits, and cost estimates for service work.
• Build professional relationships with customer personnel and inform on policy changes.
• Identify potential business opportunities and communicate to MEMCO teams.

Skills

Interpersonal skills

Customer service

Multitasking

Communication skills

Independent work

Teamwork

Education

Journeyman mechanic certification

Modular mining training (modules 1-7)

Tools

Microsoft Office

Job description

POSITION TITLE: Field Service Technician

LOCATION: Sudbury, ON

MacLean Engineering is looking for a skilled and experienced Field Service Technician to join our growing aftermarket warehouse team in Sudbury, Ontario. This is a great opportunity to be part of a growing team, supplying aftermarket parts for heavy mobile mining equipment to various customers internationally, and to our other Ontario manufacturing plants. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!

About the Position

The Field Service Technician is responsible for providing on-site support for the customer’s fleet of MacLean equipment. They ensure they provide technical expertise and support to MacLean customers and follow up with MacLean’s engineering team regarding equipment performance.

DUTIES AND RESPONSIBILITIES

• Analyze structural, mechanical, electrical, or hydraulic system failures and determine the cause of the problem
• Perform short- and long-term corrective actions necessary to correct and prevent recurrence of failure
• Perform disassembly, reassembly, commissioning/testing, and troubleshooting of MEMCO equipment at customer sites or MEMCO facilities, as required
• Perform scheduled tasks in a timely and professional manner according to the instructions of the immediate supervisor
• Timely execute large-scale projects assigned by the service manager, including but not limited to preparing technical reports and presentations, equipment audit presentations and repair cost estimates, and others
• Develop professional working relationships with key customer personnel and communicate any changes in customer organization or policy to the service manager
• Identify potential business opportunities and communicate them to the appropriate MEMCO team (sales, engineering, and others)
• Strict adherence to all MacLean Engineering and client health and safety policies for mining and non-mining sites, as well as other policies.

EXPERIENCE AND QUALIFICATIONS

• Certificate of qualification as a construction equipment mechanic or other certification and experience relevant to the position
• Modular mining worker training modules 1, 2, 3, 4, 5, 7. May be completed on the job.
• Minimum 3 years’ hands‑on experience as Journey Person, preferably on heavy mobile equipment
• Proficiency reading and interpreting mechanical blueprints, hydraulic assembly drawings and electrical wiring
• Harness and control system schematics
• Strong interpersonal and customer service skills
• Ability to be flexible and open to new methods, processes and technologies
• Ability to work independently or within a team under minimal supervision
• Possess strong organizational and communication skills with the ability to multitask and prioritize effectively
• Conflict management and problem‑solving skills
• Effectively communicate at a multi‑disciplinary level with Engineering, Purchasing and Marketing staff
• Proven leadership skills
• Proficiency in Microsoft Office products
• Possess a valid driver’s license and clean driving abstract
• Willing to work overtime, off‑shift and weekends (i.e. respond to after‑hour customer calls) if required
• Willing and able to travel domestically and/or internationally for extended durations if required (valid passports will eventually be required)
• Must possess and maintain an explosives permit
• Bilingual (French and English)

We offer competitive compensation and benefits, including

• 3 weeks of vacation per year
• Paid time off for illness and family emergencies
• Overtime pay after 40 hours of work
• Flexible benefits plan (after the probationary period)
• Employee and family assistance program
• Voluntary deferred profit sharing (DPS) and group RRSP plans (after the probationary period)
• Annual employee bonus
• Annual $250 allowance for safety boots
• Biennial $200 allowance for prescription safety glasses
• Uniforms provided by the company
• Free coffee!
• Employee appreciation days, raffles, BBQs, and more!

About Us

Founded in 1973 in Ontario, Canada, MacLean Engineering is the world’s largest Canadian manufacturer of underground mining equipment. While continuing to expand our product line and global presence, we remain a privately held company committed to our founder’s original design principles: safety, productivity, and sustainable quality. Our company provides mobile equipment solutions for underground and open‑pit mining, backed by custom manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer service, MacLean serves mining operations worldwide through its branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, as well as sales and service offices in Sudbury and Val‑d’Or, Quebec. We employ over 1,000 people across six countries and four continents. The next chapters in MacLean’s history of mining innovation are being written against the backdrop of the global mining industry’s major trends: electrification, automation, and digitalization.

Our skilled craftsmen work in a safety‑first environment to manufacture high‑quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, expertise, and meaningful impact.

Please note that employment at MacLean Engineering is contingent upon the successful completion of a background check conducted by our third‑party provider, Sterling Backcheck. This process may include verification of employment history, education, and criminal records, depending on the requirements of the position.

We thank all applicants for their interest in MacLean Engineering & Marketing Co. Limited. However, only candidates selected for an interview will be contacted.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing reasonable accommodation in employment in accordance with the Charter of Human Rights and Freedoms (Quebec) and the Act to Ensure the Exercise of the Rights of Persons with Disabilities with a View to Their Educational, Professional, and Social Integration (RLRQ, c. E-20.1)

MacLean Engineering & Marketing Co. Limited will provide reasonable accommodation to candidates with disabilities throughout the recruitment process. If you require accommodation, please let us know and we will work with you to meet your needs.