Product Support Technician

MacLean Engineering; Owen Sound; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

3 weeks' vacation

Comprehensive Benefits

Annual Bonus

DPSP and GRRSP

Paid sick leave

Overtime after 40 hours

Safety shoe allowance

Prescription safety glasses allowance

Uniforms

Employee appreciation events

Job summary

MacLean Engineering is seeking a Product Support Technician based in Owen Sound, Ontario to support mining equipment. The role involves technical support, field service, and collaboration with engineering for product improvements.

You will travel to customer sites and MacLean branches globally, provide training, and assist with spare parts analysis and cost modelling. A strong mechanical/engineering background and MS Office proficiency are preferred.

Qualifications

• Five to ten years' experience in mining equipment.
• Strong written and verbal communication skills.
• High level of computer literacy and proficiency with MS Office.

Responsibilities

• Support current products from the Mining Division and provide technical support to internal staff and customers.
• Travel to customer sites and MacLean branches to provide direct technical support.
• Assist engineering with root-cause investigation and provide field service and training.
• Review spare parts recommendations and develop lifetime operation cost models for new equipment.
• Prepare feedback for operational improvements and communicate with Product Marketing and Product Engineering.

Job description

MacLean Engineering is looking to add aProduct Support Technician to our growing Engineering teambased in Owen Sound, Ontario. If you are looking to be challenged, valued, and rewarded with a competitive compensation package in a dynamic work environment, this position is for you!

About the Position:

The Product Support Technician is responsible for supporting current products from the Mining Division, providing technical support to internal staff and customers in the office and at the customer's site. This position requires the following proficiencies:

• Working with Capital Engineering on the development of new product lines.
• Support manufacturing plant to build a new prototype/existing machines.
• Assist engineering department with root cause investigation.
• Provide technical summary reports.
• Review and analyze field commissioning reports to determine trends.
• Prepare feedback for operational improvements and/or deficiencies to Product Marketing Manager and/or Product Engineering Manager.
• Provides technical feedback to Product Marketing and Product Engineering regarding equipment performance and reliability.
• Review spare parts recommendations and assist with developing lifetime operation cost models on new equipment.
• Assess the equipment fleet and provide a feasible solution to the mine site.
• Provide field service and training departments with maintenance and operation information on new products and updated components.
• Ability to travel to customer site/MacLean branches to provide direct technical support globally.
• Go underground to troubleshoot, repair, and provide a recommendation to prevent recurrently.
• Handle customer inspections of new equipment, a follow-up to ensure the work is completed before shipment.
• Field follow-up on recent deliveries, provide feedback on performance, recommended spares list for new machines.
• Product introduction, either 1st type to an existing mine or 1st MEMCO unit to a new customer.
• Technical product training external and internal resources.

About You:

The successful candidate(s) must be willing to learn, open-minded and flexible, organized and detail oriented, team oriented, disciplined, and must have a positive attitude, along with the following qualifications:

• Preferred Heavy Duty Equipment Mechanic (HDEM) or Mechanical Engineering Technologist, Licensed Journeyman electrician 309A or 442A Industrial Electrician
• Five to Ten (5-10) years' experience in mining equipment
• High level of computer literacy and proficiency with MS Office
• Ability to train and transfer knowledge to others
• Strong investigation and diagnostic skills
• Excellent written and verbal communication skills

About Us

Founded in 1973 in Ontario, Canada, MacLean Engineering is the world's largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder's original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean's mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a safety-first environment to build high-quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.

We offer competitive wages and benefits including:

• 3 weeks' vacation annually.
• Comprehensive Group benefits Package (Once probationary period is completed)
• Annual Employee Bonus
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
• Paid sick and family emergency time
• Paid overtime after 40 hours worked
• Free coffee!
• $250 Annual Safety Shoe allowance
• $200 Bi-annual Prescription Safety Glasses allowance
• Company Paid Uniforms
• Employee appreciation days, raffles/draws, BBQ's and much more

Positions will be Monday though Friday 5×8 hour shifts.

Pay placement for this role will be based on various factors including trade license(s) and experience in a similar position.

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.