Field Service Technician

Hays; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the industrial machinery manufacturing sector is seeking a dedicated Field Service Technician. The role emphasizes high-level technical support, customer satisfaction, and collaboration with various teams. Ideal candidates will possess relevant education in Instrumentation or have Journeyman certification, alongside significant field experience. Join a family-owned company that values sustainability and offers flexible working conditions, professional development opportunities, and comprehensive health support.

Benefits

Flexible work options

Access to on-site amenities

Comprehensive pension plan

Health & wellness support

Training and learning opportunities

Qualifications

• 3-5 years of relevant field or instrumentation experience.
• Willingness to travel extensively (50%-75%).

Responsibilities

• Delivering technical support and training to customers.
• Ensuring clear communication and customer satisfaction.
• Managing field service calls and resolving issues.

Skills

Technical support

Customer satisfaction

Field validation

Calibration

Training

Sales opportunities generation

Problem-solving

Education

Post-secondary in Instrumentation

Journeyman Instrument Mechanic certification

Tools

SAP

MS Office

Access

Job description

We're Hiring: Field Service Technician

Experience: 3–5 years

Education: Post-secondary in Instrumentation or Journeyman Instrument Mechanic

Are you passionate about delivering high-level technical support and ensuring customer satisfaction? Join our team as a Field Service Technician and become a key player in providing exceptional service and solutions to our customers.

What You’ll Be Doing:

• Delivering technical support, field validation, calibration, and training to internal and external customers.
• Acting as the face of our service team, ensuring clear communication and customer satisfaction.
• Collaborating with sales, services, and product management teams.
• Generating sales opportunities through service excellence.
• Managing field service calls, resolving issues, and submitting documentation on time.
• Ensuring compliance with OH&S standards.

What You Bring:

• Post-secondary education in Instrumentation or certification as a Journeyman Instrument Mechanic.
• 3–5 years of relevant field or instrumentation experience.
• Familiarity with SAP, MS Office, Access, and other project tools (an asset).
• Willingness to travel extensively (50%–75%).

What We Offer:

• A family-owned company with a strong commitment to sustainability.
• Lifelong learning through training, e-learning, and internal knowledge sharing.
• Flexible work options and a focus on work-life balance.
• Participation in eco-friendly initiatives like EcoVadis.
• Access to on-site amenities: fitness centre, multi-faith room, wellness room.
• State-of-the-art facilities with ergonomic workstations.
• A comprehensive pension plan and health & wellness support.
• Language courses and continuous development opportunities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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