Field Service Technician

Xerox Canada Ltd.; Barrie; On-site; CAD 45,000 - 75,000; Full time

Job summary

Xerox Canada Ltd. is seeking Field Service Technicians to provide exceptional service and repairs on client devices. The role offers training in electro-mechanical systems and ensures high standards of customer satisfaction. With growth opportunities and comprehensive benefits, it's an exciting chance for technically skilled individuals to join a leading company.

Benefits

Full medical, dental, and vision insurance

Wellness credits and company contribution to Health Savings Account

401k matching

Paid time off, holidays, and personal days

Qualifications

• Experience using multi-meters to troubleshoot electrical circuits.
• Ability to read and comprehend electrical schematics.
• Valid driver's license and appropriate insurance.

Responsibilities

• Provide outstanding service to clients ensuring devices are functional.
• Use electro-mechanical skills to repair devices.
• Achieve productivity goals including service call targets.

Skills

Electro-mechanical experience

Time management

Reliability

Education

High School Diploma

Technical Training in Electrical/Mechanical fields

Job description

Press space or enter keys to toggle section visibility

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers. Looking for person that is eager to use great troubleshooting skills and hands on repairs. Will provide training to the candidate . Company vehicle will be provided .

Primary Responsibilities :

• Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that theyreceive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications :

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as aMilitary or Veteran with electro-mechanical experience, HVAC / Cable Internet technician, Electrician, Automotive Mechanic or Repair.
• Superior time management skills and RELIABILITY. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here's what success looks like in the first 60 days :

• You have successfully navigated through our new hire training andcompleted the technical training courses which have set you up for success in the following categories :
• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignmentand client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits :

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical / dental / vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.