Field Service Specialist

Branham Corp; Oshawa; On-site; CAD 60,000 - 80,000; Full time

Job summary

LGG Industrial in Ontario is seeking a Field Service Specialist with strong mechanical aptitude to install and splice conveyor belts in diverse environments. You will lead small field jobs, ensure safety standards, and provide on-site customer service while coordinating with supervisors. Travel is an essential part of the role.

The ideal candidate has conveyor experience, reliable transportation, and the ability to work overtime, including nights and weekends, as required.

Qualifications

• Experience with conveyors and conveyor components.
• Proven ability to perform field service tasks safely.
• Excellent customer service and communication skills.
• Ability to travel regularly and work overtime as required.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Lead field service tasks or small jobs and coordinate with supervisors.
• Perform conveyor belt installation with mechanical or vulcanized splice.
• Provide onsite customer service and communicate concerns to management.
• Understand tools and machinery applicable to the job.

Skills

Overtime availability

Customer service

Mechanical aptitude

Travel readiness

Hand tools proficiency

Education

High school diploma/GED

Tools

Hand tools

Measuring tools

Job description

Field Service Specialist Job Description Summary of the Role

Seeking an experienced Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and industry requirements. Responsible for leading individual tasks or small jobs. Performs other field service and warehouse tasks, as trained and required. Reports to Field Service Supervisor or Branch Manager.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures
• Works closely with Field Service Supervisors and team members in attaining goals and objectives
• Leads field service team on jobs and works with team to perform conveyor belt installation with mechanical or vulcanized splice
• Good understanding of overall Quality process and documentation
• Communicate general and quality-related concerns to management
• Provide onsite customer service
• Perform conveyor belt installation with mechanical or vulcanized splice
• Understands tools and machinery applicable to the job
• Travel is a required part of job
• Perform other duties as trained and qualified for

Skills and Abilities

• Must be able to work overtime hours, evening and weekends, when required
• Must be able travel to out-of-town jobs, as needed
• Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner
• Basic mechanical skills including the use of hand tools.
• Basic computer skills including; internet and email.
• Must be able to apply OSHA standards applicable and MSHA standards as applicable (training will be provided)

Minimum Qualifications

• Be at least 21 years of age
• Have a valid driver’s license and a clean driving record
• At least 3 years of experience working with conveyors and conveyor components
• Have a high school diploma/GED
• Reliable transportation is a must
• Be able to work independently
• Ability to safely drive a Company truck or other mechanical equipment
• Ability to work overtime, as required
• Ability to work nights and weekends, as required
• Basic math skills
• Properly measure with a tape measure
• Ability to travel on regular basis
• Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)
• Must be able to successfully pass a DOT physical exam, or have a current DOT medical card

Preferred Qualifications

• Experience working with conveyors and conveyor components
• Completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience
• Mechanically inclined
• Knowledge of maintenance and repair of machinery a plus
• OSHA 10 and MSHA certifications
• First aid and CPR certifications

Physical Requirements and Work Environment

This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role. Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid. Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time. Ability to work in a stationary position for extended periods of time. Ability to work at varying work-surface levels and machine operation heights. Ability to move above or below workstations or retrieve items from various heights. Ability to ascend and descend ladders or stairs, as required. Ability to distinguish colors. Ability to comprehend and follow instructions and safety procedures. Ability to read, write and communicate in English. Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals. Ability to count and measure accurately. Ability to properly and safely use mechanical equipment and tools. Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day. Ability to inspect products for wear, damage, and leaks. Ability to respond to safety signals, alarms, and verbal instructions. Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position. Because we need you just as much as you need us. Together we are unbeatable!

Company Culture and Growth Opportunities

Opportunities for growth! LGG Industrial is growing and has room for enthusiastic, motivated employees to grow with it. LGG Industrial gives employees the opportunity to develop themselves, at both the professional and personal level. Dynamic! LGG Industrial is a healthy, growing enterprise. This brings continuity, stability and, therefore certainty. Certainty, with room for ambition, personal development and innovation. Challenges and innovation! Working at LGG Industrial means working in an innovative environment where you take on challenges and share them, come up with innovative solutions and act in a dynamic and well-considered manner. All of this as a team and as individual. Being part of a strong team! LGG Industrial is constantly working on a corporate culture where people take center stage. A friendly, open and pleasant work environment with respect for and confidence in one another. A stimulating and challenging workplace climate where knowledge is shared. As an LGG Industrial employee, you form part of a winning team; a team that helps keep LGG Industrial the undisputed market leader in its field. Work placement, traineeship opportunities for students! We offer ample opportunities, especially for students from a technical or commercial background. The wide range of trainee posts at LGG Industrial offers students the opportunity to gain practical experience at an innovative multinational company. Those in search of an informative and challenging traineeship at an organization with a friendly and open work climate need look no further than LGG Industrial.