Field Service Specialist

ProMach; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

ProMach, a fast-growing packaging solutions company, is seeking a dedicated Field Service Technician. This role involves installing and maintaining equipment while providing exceptional customer service and training. Ideal candidates have a strong technical background, excellent communication skills, and are excited about travel and problem-solving in a diverse environment.

Benefits

Comprehensive medical/dental programs

Life insurance

Generous paid time off program

Retirement savings plan with company match

Qualifications

• Minimum of 7 years of experience in repairing and troubleshooting mechanical and electro-mechanical equipment.
• Willingness to obtain and maintain PMMI certification.
• Knowledge of the packaging industry and/or food manufacturing equipment preferred.

Responsibilities

• Install, demonstrate, maintain and repair marking, coding and labeling equipment.
• Train customer operators and maintenance personnel.
• Propose solutions such as preventive maintenance programs and communicate information to the manager.

Skills

Technical aptitude

Communication skills

Organizational skills

Education

College diploma or bachelor’s degree in Manufacturing Engineering Technology

Equivalent work experience in a related field

Tools

Microsoft Office

ERP systems (Syteline considered an asset)

Job description

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

Do we have your attention? Keep reading.

• Install, demonstrate, maintain and repair marking, coding and labeling equipment
• Train customer operators and maintenance personnel
• Develop reports in keeping with company reporting mechanisms
• Assess customer needs and opportunities in order to optimize their equipment and processes
• Propose solutions such as preventive maintenance programs and communicate information regarding identified improvements to their manager
• Share and exchange solutions with other service technicians and sales managers
• Keep current on all company products by attending training sessions (onsite / offsite)
• Assist in production floor, FAT, office duties when not required to be in the field
• Keep current on trends from both market & technical standpoints

Are you excited about this work?

• Minimum of 7 years of experience in repairing and troubleshooting mechanical and electro-mechanical equipment
• College diploma or bachelor’s degree in Manufacturing Engineering Technology, Electromechanical Automation, or a related field; equivalent work experience will also be considered
• Ability to identify customer needs and align them with appropriate company products and services
• Proficient in Microsoft Office; experience with ERP systems (Syteline considered an asset)
• Strong technical aptitude, with excellent communication and organizational skills
• Demonstrated ability to manage and prioritize tasks independently with minimal supervision
• Knowledge of the packaging industry and its applications, and / or experience with food manufacturing equipment, is preferred
• Willingness to obtain and maintain PMMI certification (cost covered by the company)
• Must possess a valid driver’s license and have access to a reliable vehicle
• Willing and able to travel up to 60%, including throughout Canada, the U.S., and occasional international travel (by car or air)

What’s in it for you?

There's no monopoly on good ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary (base plus one-year guaranteed commission), comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. There is no waiting period for benefits – you are eligible on your first day of employment.

We were named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

Curious about life at ProMach? Follow us on LinkedIn , Twitter , and Instagram !

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.