Field Service Representative - Thermal

Vertiv; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Vertiv Vancouver is seeking a Field Services HVAC Representative to service, install, and Commission Liebert cooling products at customer sites. You will engage with customers, coordinate with CRC and district offices, and maintain communications with your direct manager.

The role requires hands-on field work, travel, and adherence to safety and reporting standards. Strong troubleshooting, planning, and communication skills are essential for success.

Qualifications

• Must have High School Diploma or HVAC Trade Credentials.
• 313A 4th Year Apprentice or 313A Journey Man.
• 3-5 years relevant industry/commercial experience.

Responsibilities

• Follow supervisor guidance to complete assigned tasks.
• Perform various on-site service tasks and support customers.
• Work under supervision or independently as trained.
• Provide on-site and phone assistance to customers.
• Coordinate with Technical Support on equipment issues.
• Perform scheduled maintenance per company guidelines.
• Implement Field Change Notices (FCN) per guidelines.
• Keep up to date with Safety Bulletins and Field Change Notices.
• Provide accurate and timely reporting per company guidelines.
• Complete timecards, expense and mileage reports as required.

Skills

Communication

Customer Service

Troubleshooting

Safety Procedures

Organizational & Planning

Computer Skills

Mechanical Aptitude

Education

High School Diploma or HVAC Credentials

313A 4th Year Apprentice or 313A Journey Man

Tools

Electrical Test Equipment

Reading Electrical Diagrams

Blueprint Reading

Job description

Job Description

Vertiv is hiring a Field Services HVAC Representative in Vancouver, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

ROLE

• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Capable of working under direct supervision or independently based upon training.

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – \"14 hours rule\"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines.
• Timecards, expense reports, mileage reports, ticket closure, forms, et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Maintain company property according to company policies.
• Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a \"first time fix\" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedure
• Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.

Qualifications

Required education

• Must have High School Diploma or HVAC Trade Credentials
• 313A 4th Year Apprentice or 313A Journey Man

Required Experience (One Of The Following)

• 3-5 years relevant industry/commercial experience

Interpersonal Skills

• Professional
• Reliable
• Team Player
• Must be proficient with electrical / electronic test equipment and fundamentals
• Must be proficient in reading and interpreting electrical line diagrams and blueprints

Technical skills

• Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions
• Independently perform fix/repair techniques based on knowledge
• Ability to demonstrate proper brazing techniques
• Capable of completing tasks and return unit to full operating conditions
• Ability to summarize and report all work related tasks performed

Strong Skill Sets

• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

Working Conditions

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• Valid driver’s license

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.

Time Travel Required

• 10%

OUR CORE PRINCIPALS

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [e-mail]