Field Service Representative - Thermal

Vertiv; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Vertiv is seeking a Field Services HVAC Representative in Calgary to service, install, commission, and perform scheduled and emergency service on Liebert cooling products. You will maintain strong communication with CRC and regional offices and ensure safe and efficient field operations.

The role emphasizes customer rapport, on-site technical tasks, and adherence to safety guidelines with a focus on first-time fixes where possible.

Qualifications

• Must have High School Diploma or HVAC Trade Credentials.
• 313A 4th Year Apprentice or 313A Journey Man.
• 3-5 years relevant industry/commercial experience.

Responsibilities

• Render on site and phone assistance to customers.
• Communicate with Technical Support on equipment issues.
• Perform work related tasks according to company guidelines for scheduled maintenance.
• Implement Field Change Notices (FCN) according to published guidelines.
• Maintain safety guidelines and use PPE as required.

Skills

Electrical testing

Reading blueprints

Troubleshooting

Customer service

Communication

Team player

Safety knowledge

Education

High School Diploma or HVAC trade credentials

313A 4th Year Apprentice or 313A Journey Man

Job description

Job Description

Vertiv is hiring a Field Services HVAC Representative in Calgary, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.

Responsibilities

ROLE

• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Capable of working under direct supervision or independently based upon training.

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with appropriate Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices (FCN) according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines - "14 hours rule"
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines.
• Timecards, expense reports, mileage reports, ticket closure, forms, et al.
• Maintain individual inventory in accordance with company policy
• Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
• Maintain company property according to company policies.
• Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a "first time fix" for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Understand and comply with company startup/escalation processes and procedure
• Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.

Qualifications

Required education

• Must have High School Diploma or HVAC Trade Credentials
• 313A 4th Year Apprentice or 313A Journey Man

Required Experience (One Of The Following)

• 3-5 years relevant industry/commercial experience

Interpersonal Skills

• Professional
• Reliable
• Team Player
• Must be proficient with electrical / electronic test equipment and fundamentals
• Must be proficient in reading and interpreting electrical line diagrams and blueprints

Technical skills

• Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions
• Independently perform fix/repair techniques based on knowledge
• Ability to demonstrate proper brazing techniques
• Capable of completing tasks and return unit to full operating conditions
• Ability to summarize and report all work related tasks performed

Strong Skill Sets

• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organ