Field Service Representative - Mechanical

ATS Corporation; Cambridge; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company specializing in automated solutions for medical devices seeks a Field Service Representative - Mechanical. This full-time role involves servicing automation equipment, troubleshooting mechanical systems, and managing customer relationships. Ideal candidates will possess strong technical skills, experience with high-speed systems, and a commitment to safety and professionalism.

Benefits

Competitive salaries and benefits

Bonuses and employee programs

Diversity and inclusion initiatives

Opportunities for innovation and growth

Qualifications

• At least five years of experience in servicing or building high-speed automation systems.
• Proficiency in pneumatics, hydraulics, electrical systems, and reading engineering drawings is required.

Responsibilities

• Troubleshoot and adjust mechanical equipment at customer sites.
• Prepare service reports and support system lifecycle management.
• Communicate effectively with internal and external customers.

Skills

Troubleshooting

Communication

Technical Knowledge

Education

Post-secondary diploma or degree in mechanical engineering

Tool & Die Maker

Millwright

MTBI or similar

Tools

MS Office

Job description

Field Service Representative - Mechanical

Join to apply for the Field Service Representative - Mechanical role at ATS Corporation .

About ATS Life Sciences

ATS Life Sciences, a division of ATS Corporation, specializes in designing, building, and servicing automated solutions for medical device and pharmaceutical companies. We are committed to improving quality of life worldwide through our innovative automation solutions.

Job Description

Role Summary : Responsible for servicing automation equipment remotely and at customer facilities, focusing on resolving customer issues to enhance loyalty and revenue. Will prepare service reports, develop system knowledge, and support system lifecycle management through system build and service rotations.

Responsibilities

• Troubleshoot and adjust mechanical equipment at customer sites.
• Report and correct abnormal equipment conditions.
• Support operational and troubleshooting knowledge development.
• Review and suggest tools or equipment for better operation.
• Recommend repairs or replacements as needed.
• Travel domestically and internationally for support.
• Lead on-site teams and liaise with customers and project managers.
• Coordinate with third-party vendors and resolve technical issues.
• Follow safety regulations and complete detailed service reports.
• Ensure customer issues are resolved and follow-up is conducted.
• Participate in on-call rotations.
• Communicate effectively with internal and external customers.
• Gather technical information for service scope preparation.
• Manage warranty claims and coordinate service projects.
• Assist with other assignments and stay updated on products and equipment.
• Maintain professionalism and adhere to company procedures.

Qualifications

Education : Post-secondary diploma or degree in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or similar. Design experience is a plus.

Experience : At least five years in servicing or building high-speed automation systems. Proficiency in pneumatics, hydraulics, electrical systems, reading engineering drawings, and MS Office is required. Strong communication skills and the ability to troubleshoot quickly are essential.

Why Join Us?

• We value our PEOPLE and promote diversity and inclusion.
• Our work makes a difference in people's lives and supports sustainability goals.
• We foster innovation, continuous improvement, and internal growth opportunities.
• Competitive salaries, benefits, bonuses, and employee programs.

Additional Information

Position is full-time, mid-senior level, with significant travel (up to 80%). Compliance with accessibility standards and a commitment to safety are required.

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Field Service Representative • Cambridge, Region of Waterloo, Canada