Field Service Representative

Safran Group; Ajax; On-site; CAD 78,000 - 98,000; Full time

Job summary

Safran Landing Systems in Ajax, Canada, invites applications for a Field Service Representative to support customers with technical expertise in the field. You will work within the Customer Support Department to resolve issues affecting airframers, operators, and airlines, delivering quality service and ensuring safety.

The role requires 3–5 years of aircraft maintenance experience, English fluency, and the ability to travel internationally.

Qualifications

• Licensed AME preferred.
• 3–5 years aircraft maintenance experience.
• Ability to read and interpret engineering drawings and maintenance manuals.
• Fluency in English required; French is an asset.
• Valid passport and ability to travel internationally.

Responsibilities

• Represent Safran Landing Systems at customer locations providing technical support.
• Perform rework on FALs, including snags resolution and retrofit activities.
• Document and report details for every intervention promptly.
• Be available for overtime, weekends, and on-call rotations as needed.
• Liaise with Engineering, Quality, and Production to resolve issues.
• Travel on short notice as required for field work.

Skills

English fluency

Teamwork

Communication

Travel readiness

Reading drawings

Education

High School Diploma/GED

Tools

Microsoft Office

Technical reporting systems

Job description

Field Service Representative

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Landing Systems is the world leader in landing gear, wheels & brakes, and associated systems for civil and military aircraft and helicopters. We master the entire lifecycle of our products, from design and manufacturing through to maintenance. Did you know that every second, somewhere in the world, an aircraft lands using one of our systems?

Would you like to grow in an international, stimulating and supportive environment within a human-sized company? Join us! Become one of our 8,000 passionate employees worldwide.

Don't meet 100% of the requirements? That's not a barrier for us. Above all, we're looking for creative and committed people!

Reference number

2026-185970

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Customer support & services management (CSSM)

Job title

Field Service Representative

Employment type

Permanent

Professional category

Employees / Staff

Part time / Full time

Full-time

Job description

Safran Landing Systems in Ajax has an exciting opportunity for a Field Service Representative within the Customer Support Department. Reporting to the PSE, ILS, FAL/FSR & Airworthiness Compliance Manager, you will play a key role in supporting both internal and external customers by providing technical expertise and helping deliver timely solutions to issues encountered by airframers, operators, and airlines.

As a representative of Safran Landing Systems (SafranLS), you will serve as a primary customer interface, delivering professional technical support while promoting the company's standards of quality, safety, and customer satisfaction.

• Represent SafranLS at customer locations providing a suite of technical support services to assist customers with delivery and operations
• Perform rework on Customer Final Assembly Lines (FALs), including resolution of reported snags, component removal and replacement, travelled work, vendor assistance, and retrofit activities.
• Document and report details for every intervention performed in a timely manner
• Be available to work overtime, weekends, and holidays as required to support customer schedules.
• Participate in a rotational 24/7 on-call support schedule for FAL activities.
• Liaise with other SafranLS departments, including Engineering, Quality, and Production, to resolve technical issues.
• Liaise with SafraLS Programs for planning of work instructions, spares and tools
• Provide technical assistance in the field at the Operator/Airlines' or other FAL locations
• Travel on short notice as required, including assignments that may involve working in the field for several consecutive days.

Candidate skills & requirements

• Licensed AME, or equivalent, strongly preferred
• Minimum 3-5 years of aircraft maintenance experience.
• Ability to read and interpret engineering drawings, maintenance manuals, and other technical documentation.
• Strong knowledge of mechanical and hydraulic systems; landing gear experience is considered an asset.
• Ability to self-inspect work utilizing strong attention to detail
• Strong interpersonal and communication skills with the ability to work effectively in a team environment.
• Demonstrated ability to adapt to changing priorities and work conditions while maintaining safe work practices.
• Fluency in written and spoken English is required; French language skills are considered a strong asset.
• Strong computer skills, including proficiency with Microsoft Office applications and technical reporting systems.
• Valid passport and ability to travel internationally, if required.

Salary: $78,100 to $97,600

Reason for Recruitment: Replacement

Feeling hesitant because you don't meet all of the job requirements? Don't be! Safran Landing Systems (SafranLS) is committed to creating an inclusive, diverse and equitable team and encourages all applicants to apply. If you love a challenge and want to work in an exciting, high-tech environment, we want to hear from you.

We see diversity as a means to leverage creativity, collective performance and innovation. We welcome applications from individuals regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. SafranLS is committed to a positive, supportive, and inclusive environment with continual learning opportunities and a focus on well-being in the workplace.

SafranLS offers accommodations for people with disabilities in all parts of the hiring process and will work with applicants to meet accommodation needs that are made known to SafranLS in advance.

At SafranLS, a passion for Aerospace can mean a limitless career, land your next position with us!

While we thank all applicants, only those being considered for an interview will be contacted.

The above statements reflect the general items considered necessary to describe principal functions of the position and shall not be construed as a detailed description of all the work requirements that may be inherent in the position. Other duties may be assigned as per management instruction. All applicants must meet the following requirements:Minimum age of 18 years. Canadian Controlled Goods Regulations (CGR), U.S. International Traffic in Arms Regulations (ITAR) and Canadian government security clearances and applicable contractual obligations. Safran Landing Systems Canada Inc. is an equal opportunity employer.

Job location

North America, Canada, Ontario, Toronto

City (-ies)

Ajax

Applicant criteria

Minimum education level achieved

High School Diploma/GED Equivalent

Minimum experience level required

More than 3 years