Field Service/Maintenance Support Specialist

F. Hoffmann-La Roche AG; Halifax; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service/Maintenance Support Specialist to provide critical support for customers. In this role, you will perform installations and maintenance of diagnostic instruments, directly impacting patient care. Your strong technical skills, problem-solving abilities, and customer-centric approach will enhance the support provided to clients. Join a collaborative team dedicated to innovation and excellence in healthcare solutions, where your contributions can lead to significant improvements in patient outcomes. This is an exciting opportunity to thrive in a dynamic environment while making a difference in the healthcare industry.

Qualifications

• Experience in diagnostics instrumentation troubleshooting is a plus.
• Must have a minimum knowledge of IT systems and network infrastructure.

Responsibilities

• Provide service and support for assigned customers.
• Perform installations, maintenance, and repairs of instrumentation on site.

Skills

Customer Centricity

Verbal Communication

Written Communication

Problem Solving

Technical Ability

Education

Diploma in Electronic Technology

Bachelor's Degree

Master's Degree

Tools

Windows

Microsoft Office (Word, Excel, PowerPoint)

Job description

Field Service/Maintenance Support Specialist page is loaded

Field Service/Maintenance Support Specialist

Apply locations Nova Scotia time type Full time posted on Posted 2 Days Ago job requisition id 202504-108207

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Location: Halifax, NS

As part of a collaborative team, you play a critical role in front line support for our customers. By performing installations, maintaining and repairing our customers’ instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives. You will be a master problem solver, out-of-the box thinker who acts as a calming source under stressful situations. Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your strong technical ability, relentless problem solving and exceptional relationship building and communication will help provide a stellar customer experience.

The Opportunity

• Provide service and support for the assigned customers.
• Assist Roche Care Centre Technical Support Specialists, Lab Integration, (Senior Lab Advisors and Technical Senior Advisors), Field Application Specialists (FAS) as well as account managers in order to provide solutions and improve the support of Roche Diagnostics Canada customers.
• Participate in service, sales and customer meetings.
• Back-up other Support Representatives.
• Perform preventative maintenance for the assigned instruments and systems.
• Complete technical service bulletins on assigned instruments and systems, as per Roche Diagnostics Canada guidelines and timelines.
• Perform site inspections and complete all required documentation.
• Provide recommendations in preparing adequate environment for Roche instruments installations.
• Install Roche instrumentation and integrated solutions.

Who you are

• Highly customer centric with excellent verbal and written communication, having a demonstrated ability to interact and build relationships at all levels.
• Diploma of collegial studies in electronic technology or community college Specialty in Biomedical Engineering.
• Knowledge of Windows and common Office programs (word, excel, PowerPoint).
• Must be available to work on Standby and be flexible to travel within North America and Europe.
• Minimum knowledge of IT systems & Network infrastructure.

Preferred

• 2-3 years of service experience in diagnostics instrumentation troubleshooting (a Plus).
• Bachelor or master degree preferred.

Relocation benefits are not available for this position.

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.

About Us

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world.