Field Service Engineer No Ca

SmartRecruiters, Inc.; Stockton (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Conquest Imaging seeks a Field Service Engineer to provide diagnostic and repair expertise for multi-vendor ultrasound systems at customer sites. You will manage field service activities, document service records, and support revenue programs with our service team.

The role requires travel up to 40% and strong communication with customers and internal groups to ensure high quality service and uptime for ultrasound equipment.

Qualifications

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience interfacing with customers and internal teams to provide solutions.
• Experience troubleshooting and responding to customer concerns.

Responsibilities

• Providing diagnostic and repair expertise to multi-vendor/OEM ultrasound systems.
• Maintain customer service logs and internal service records in a timely manner.
• Manage assets including labor time, parts inventory, and calibration of test equipment.
• Keep tools and test equipment calibrated and in good condition.
• Collaborate with field service team to minimize system downtime for customers.
• Coordinate with Conquest Imaging teams on parts sales, repair, and training.
• Work with dealers in the region to meet customer service needs.

Skills

Diagnostics & repair

Customer service

Field service coordination

Job description

Conquest Imaginghas become the total ultrasound solution leaderfor healthcare providers through quality products and excellent customer service, comprehensive ultrasound service programs and 24/7 technical support.

Throughout the years the Conrad’s philosophy has been to provide world class ultrasound service, products, training and support that would serve as an industry benchmark for excellence.The Company hascaptured that essence with the company’s mantra for Quality Assurance 360º, meaning every part, probe and probe repair goes through a multi-step process prior to receiving the Quality Assurance 360º seal approval.

The Company is also ISO 9001:2008 Certified. The designation describes a set of requirements that must be in place to have a quality management system, regardless of the organization’s size, product or service line, or public or private status. Certification to the standard is voluntary, and organizations must complete a rigorous auditing process by a third-party registrar.

Conquest Imaging is always looking for good talent. Do you thrive as part of a committed team? Do you love to find creative solutions to old challenges? Do you want to make an impact and help your company and your career advance together? Are you passionate about helping ultrasound healthcare providers deliver better diagnostic patient care? If you answered yes to any of these questions, consider a career at Conquest Imaging.

Job Description

The Field Service Engineer will be primarily responsible for Customer relationship management through the effective application of technical knowledge while repairing customer equipment.This is accomplished through individual efforts and the efforts of the service team.The Field Service Engineer will also participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Providing diagnostic and repair expertise to multi-vendor/OEM ultrasound systems.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
• Manages company assets effectively including labor time, parts inventory levels, test equipment calibration, RMA’s, A/R’s, customer purchase orders, equipment, business expenditures, etc.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Work with key members of our field service business unit to prevent and minimize customer’s system downtown time.
• Work with key members of Conquest Imaging to provide customer communications on other business units such as Part Sales, Repair and Training.
• Works closely with the Dealers in the Region to assure customer’s needs are being met from service calls to PM’s.
• Contribute to in business development and marketing within designated territory.

Physical Demands and Work Environment:

• Must possess a valid driver’s license and good driving record.
• Travel up to 40% to the customer site, zone office or identified locations for meetings, training and business needs outside the Zone.
• Average driving is 1 to 4 hours daily.
• Carries or pulls up to 40 lbs. of test equipment.
• Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.).
• Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
• Potential exposure to hazardous physical, chemical, and biological agents.
• Adheres to established quality requirements (FDA) and safety requirements (electrical and radiation safety, safe lifting practices).
• Comply with HIPPAA regulations.

Qualifications

Education and Skill Requirements:

• Experience interfacing with both internal team members and external customers as part of a solution based service process.
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience troubleshooting and responding to customer concerns.

Additional Information

We offer unsurpassedsupport to our field service engineers in the areas of technical support,technical training and parts delivery. We offer a competitive and comprehensive compensation and benefitpackage.