Field Service Engineer I

Kawasaki Robotics; Hamilton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in robotics is seeking a Field Service Engineer to support the installation and maintenance of Kawasaki robots. The role involves both technical troubleshooting and coordination within a high-pressure environment, requiring extensive travel. Ideal candidates possess strong mechanical and electrical skills, alongside a Bachelor's degree or significant experience in the field. This position offers the chance to work with cutting-edge technology and contribute to innovative projects at various customer locations.

Qualifications

• Bachelor’s Degree in Engineering, Electrical, Manufacturing, or 10 years’ experience.
• Proven mechanical and electrical troubleshooting experience.
• Ability to communicate effectively in high-pressure situations.

Responsibilities

• Install and program Kawasaki robots, provide technical support and repair services.
• Perform troubleshooting for hardware and process issues on robots.
• Lead teams during installations and for providing training on robot operations.

Skills

Mechanical aptitude

Electrical troubleshooting

Controls troubleshooting

Interpersonal skills

Organizational skills

Communication skills

PLC communications

Microsoft Office proficiency

Education

Bachelor’s Degree in Engineering, Electrical or Manufacturing

Job description

Field Service Engineer - this position is based in Cambridge, Ontario CANADA

Job Summary

Field service includes the installation, start-up, programming, technical support, troubleshooting, repair, refurbishment, and emergency service of Kawasaki robots. Responsibilities include, but are not limited to the following:

Key Duties And Responsibilities

• Ensure equipment is installed, programmed, and commissioned safely, reliably, and within time and budget constraints.
• Travel to customer location to complete emergency repairs or provide support.
• Have working knowledge of PLC communications and other ancillary equipment.
• Troubleshoot hardware and process issues.
• Knowledge of robotic work cells and their control systems.
• Perform troubleshooting and mechanical repairs on Kawasaki robots.
• Perform troubleshooting and electrical repairs on Kawasaki robots.
• Perform robot programming changes such as logic, software, and path alterations.
• Ability to lead teams of technicians at customer facilities.
• Perform informal training of engineers, skilled trades and operators in electrical and mechanical applications, operations, and maintenance, troubleshooting, and repair.
• Perform preventative maintenance on customer robots.
• Effectively communicate with design engineering, application engineering, training, administration, and customers, in high-pressure situations.
• Generate detailed and accurate work order closing documentation upon completion of work assigned in a timely manner.
• Provide details needed to generate quotes for paid services.
• Complete and provide accurate, detailed expenses for invoicing.
• Participate in 24/7 phone support rotation, providing troubleshooting support to address customer needs.
  
  

Qualifications

• Bachelor’s Degree in Engineering, Electrical, Manufacturing, or 10 years’ experience.
• Proven mechanical aptitude.
• Electrical troubleshooting experience.
• Controls troubleshooting experience.
• Safety circuit troubleshooting experience.
• Excellent communication and interpersonal skills
• Microsoft Office proficiency
• Strong adherence to safety policies and procedures
• Strong organizational skills
• Ability to travel frequently
• Ability to travel domestically and internationally for up to two-week increments.
• Ability to work overtime, weekends, and holidays as needed.
• Ability to lift up to 55 pounds.
  
  

Preferred Skills

• Robot programming experience.
• Automation integration experience.
• Paint or sealer robotic experience.
• Vision experience.
  
  

All Kawasaki candidates being considered for an offer of employment are subject to background and drug screening where permitted by law.

No VISA support is available.

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