Field Service Engineer, AV

Evertz Microsystems Limited; Burlington; On-site; CAD 60,000 - 80,000; Full time

Job summary

Evertz Microsystems is seeking an AV Field Service Engineer to engage with clients and support AV products in Burlington, Ontario. The ideal candidate will have technical expertise in AV systems, strong customer service skills, and the ability to troubleshoot effectively. This position offers a blend of in-house and customer site work, requiring excellent communication and analytical abilities.

Benefits

Employer funded benefits program

Work-Life Balance

Employee assistance plan

Employee Discount Platform

Casual Work Environment

Social Events and Sports Teams

Qualifications

• Recent graduates preferred with up to 3 years of experience.
• Experience working with professional AV equipment is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Commission products or systems at customer sites and provide training.
• Troubleshoot and diagnose customer issues, ensuring effective resolution.
• Collaborate with teams to enhance customer product deployment.

Skills

Customer Service

Troubleshooting

Technical Communication

Analytical Skills

Team Collaboration

Education

College or University education in Electrical, Electronic, or Computer disciplines

Tools

Linux OS

Job description

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and while on-site at our customers’ facilities.

The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.

Responsibilities:

• Commission products or systems at customer sites and deliver on-site as-built operational training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance
• Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection and reporting of problems
• Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback
• Co-ordinate customer and system integrator product enquiries and inform sales team of potential opportunities
• Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• The ideal candidate will be a new or recent grad with up to 3 years experience in a related field
• Experience working with professional AV equipment or equivalent
• Prior experience in a service, customer facing role is an asset
• Direct experience with server hardware, Linux OS and IT networking best practices is desirable
• Unparalleled desire to help customers and deliver service excellence
• Passion for technology and learning new technologies, product hardware and software
• Strong verbal, written and interpersonal communication skills
• Self-driven, with a desire to add value to an energetic team, and able to work with minimal supervision
• Proven analytical skills and ability to champion issues to closure
• Ability to multi-task in a fast-paced environment
• Must be eligible for US travel
• Dual Canadian and US Citizenship would be an asset

What we Offer:

• Employer funded benefits program
• Work-Life Balance
• Employee assistance plan
• Employee Discount Platform
• Casual Work Environment
• Social Events and Sports Teams

About Us:

Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.

Considered as an innovator by their customers, Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.

With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in: Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy.

Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Thank you for considering a career with Evertz!

When you apply to a job on this site, the personal data contained in your application will be collected by Evertz Microsystems Ltd (“Controller”), which is located at 5292 John Lucas Drive, Burlington, Ontario, Canada and can be contacted by emailing [e-mail]. Controller’s data protection officer is Nadiera Toolsieram, who can be contacted at [e-mail]. Your personal data will be processed for the purposes of managing Controller’s and its' subsidiaries' and affiliates' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

A complete privacy policy can be found at https://evertz.com/contact/privacy/

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Current Country of Residence?*

Mode of Transportation*

Availability to Travel? (position requires 40-60% of travel)*

How Did You Hear About This Opportunity?*

If you have less than 5 years experience, please submit an
unofficial copy of your transcripts with your resume.

Legally able to travel internationally (Example: USA)*