Field Service Engineer (Advanced)

Agilent Diagnostics & Genomics Solutions; Calgary; Hybrid; CAD 78,000 - 123,000; Full time

Job summary

A leading company in diagnostics and genomics is seeking a Field Service Engineer (Advanced) to support customers through on-site installation and maintenance of multi-vendor chemical instruments. The ideal candidate will have a science degree and relevant experience, ensuring high customer satisfaction through effective problem-solving and technical support.

Qualifications

• 4+ years experience with GC/GCMS or similar.
• Experience in hydrocarbon or gas-phase analysis.
• Experience with Agilent solutions desired.

Responsibilities

• Perform installation, maintenance, and repair of chemical instrumentation.
• Diagnose and resolve product performance issues.
• Ensure customer satisfaction and advise on preventive maintenance.

Skills

Troubleshooting

Problem-solving

Communication

Education

Post Secondary Degree in science (chemistry, analytical chemistry, etc.)

Job description

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Job Description

As a Field Service Engineer, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor chemical instrumentation products.

• Installs and optimizes hardware and software.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
  
  

Job Description

As a Field Service Engineer, you will be responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor chemical instrumentation products.

• Installs and optimizes hardware and software.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals and applications.
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
  
  

Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, proof of citizenship, customer health and safety requirements, PPE certification or training, and Specific vaccination requirements depending on industry.

Qualifications

• Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience.
• 4+ years experience with GC, GCMS or in a similar position or experience as an end user.
• Experience in chemical laboratories in the hydrocarbon industry or gas-phase analysis industries.
• Experience with troubleshooting and problem-solving.
• Experience with Agilent solutions is desired but not essential.
• Verbal and written communication is clear, respectful and timely.
• You enjoy travelling and visiting customers.
  
  

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

The full-time equivalent pay range for this position is $78,560.00 - $122,750.00/yr CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required

25% of the Time

Shift

Day

Duration

No End Date

Job Function

Services & Support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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