Field Service Coordinator

Integrated Power Services; Winnipeg; On-site; CAD 52,000 - 75,000; Full time

Benefits offered by this job

PTO

RRSP Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

EFAP

Job summary

Integrated Power Services is seeking a Field Service Coordinator to support field service efforts across the region and assist the Field Service Manager with customer planning and follow-up.

You will handle incoming field service requests, schedule projects, ensure training and safety compliance, and manage quotes and parts procurement. Strong communication and MS Office skills are essential.

Qualifications

• 3+ years of customer service experience in an industrial environment
• Technical background preferred in electrical and/or mechanical products
• Excellent written and verbal communication
• Willing to work overtime, weekend hours as needed
• Proficient in MS Office suite

Responsibilities

• Receive incoming field service requests and track details such as travel, pricing, materials, and workforce
• Schedule field service projects by coordinating technicians and calendars
• Ensure training requirements are maintained for team members
• Create quotes for Field Service Manager review
• Ensure safety training compliance for technicians
• Procure parts for field service jobs and manage inspections
• Deliver field service reports to customers in a timely manner
• Maintain logs and documentation

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

MS Office

Technical aptitude

Education

Equivalent education

Tools

MS Office

Job description

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work-if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Responsibilities & Expectations

The Field Service Coordinator will have the responsibility for supporting the field service effort across the region. This position will also support the Field Service Manager in the customer planning and follow-up.

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce.
• Ensure the customer, industry and IPS training requirements are maintained for all team members.
• Schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved.
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS.
• Create quotes for Field Service Manager review.
• Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements.
• Ensure. pricing and work order is correct before sending to Sales department for review.
• Ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers.
• Procure/Purchase parts for Field service jobs.
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures.
• Ensure the field service reports are completed and delivered to customers in a timely manner.
• Maintain relevant logs and documentation.

Qualifications And Competencies

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work
• Proficient in MS Office suite

Benefits

• Paid Time Off (PTO)
• RRSP Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee and Family Assistance Program (EFAP)
• And more!

Who We Are

Integrated Power Services, or IPS, is the leading provider of electric motor and generator repair services in North America for continuous process industries, including power generation (wind, nuclear, hydro and fossil), petrochemical, oil & gas, metals, mining, paper and aggregates & cement. Headquartered in Greenville, SC, with thirty-two locations coast to coast, we offer in-shop repair services, field services, distribution, and asset storage on a local, regional and national scale.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace.