Field Service Coordinator

Integrated Power Services; Regina; On-site; CAD 52,000 - 74,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

RRSP Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

EFAP

Job summary

Integrated Power Services is seeking a dedicated Field Service Coordinator to manage incoming service requests, schedule technicians, and ensure pricing and work orders meet customer requirements.

The role emphasizes safety training, VOC feedback to improve service delivery, and proactive communication with customers, suppliers, and the Sales team. A technical background and strong MS Office skills are preferred.

Qualifications

• Technical background with electrical and/or mechanical products preferred.
• 3+ years of customer service experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
• Critical attention to detail.
• Excellent communication skills, both oral and written.
• Flexible with hours, overtime, and some weekend work.

Responsibilities

• Receive field service requests and track details (travel, pricing, materials, workforce).
• Maintain customer, industry and IPS training requirements for all team members.
• Schedule field service projects by coordinating technicians’ calendars and communicating with involved parties.
• Conduct VOC reviews to improve customer experience and drive IPS value.
• Create quotes for Field Service Manager review.
• Enroll field service technicians in safety training for compliance.
• Ensure pricing and work orders are correct before sending to Sales for review.
• Ask technical questions about field service requests while communicating professionally with customers.
• Procure/purchase parts for field service jobs.
• Ensure daily, weekly, monthly, and annual inspections and audits are completed.
• Reinforce safety policies, guidelines, and procedures.
• Ensure field service reports are delivered to customers timely.
• Maintain relevant logs and documentation.

Skills

Interpersonal skills

Communication skills

Attention to detail

Education

Equivalent education

Tools

MS Office

Job description

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Responsibilities & Expectations:

• Receive incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce.
• Ensure the customer, industry and IPS training requirements are maintained for all team members.
• Schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved.
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS.
• Create quotes for Field Service Manager review.
• Enroll field service technicians in any necessary safety training to ensure compliance with customer requirements.
• Ensure. pricing and work order is correct before sending to Sales department for review.
• Ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers.
• Procure/Purchase parts for Field service jobs.
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures.
• Ensure the field service reports are completed and delivered to customers in a timely manner.
• Maintain relevant logs and documentation.

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products preferred.
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred.
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers.
• Critical attention to detail.
• Excellent communication skills, both oral and written.
• Ability to understand, perform and retain various job-related training.
• Flexible with hours, overtime, and some weekend work.
• Proficient in MS Office suite.

Benefits:

• Paid Time Off (PTO).
• RRSP Employer Match.
• Bonus Incentives.
• Tuition Reimbursement Program.
• Medical, Dental and Vision plans.
• Employee and Family Assistance Program (EFAP).
• And more!

Who We Are:

Integrated Power Services, or IPS, is the leading provider of electric motor and generator repair services in North America for continuous process industries, including power generation (wind, nuclear, hydro and fossil), petrochemical, oil & gas, metals, mining, paper and aggregates & cement. Headquartered in Greenville, SC, with thirty-two locations coast to coast, we offer in-shop repair services, field services, distribution, and asset storage on a local, regional and national scale.

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace.

#LI-RC1.