Field Operations Technician

Xplore Inc.; Prince Edward Island; On-site; CAD 60,000 - 80,000; Full time

Job summary

Xplore Inc. is hiring a Field Operations Technician based in Prince Edward Island.

You will be responsible for hands-on integration, repair and maintenance of the Xplore network, serving as the in-field technical contact for network construction, repair, maintenance and support. The ideal candidate has IP networking knowledge and experience with fixed wireless and Fibre optic deployments, with a background in telecom construction and tower rigging.

Qualifications

• 1-year related work experience or a degree/diploma from a related discipline.
• Experience with fixed wireless and Fibre optic network deployments.
• Knowledge of telecom construction and tower rigging.
• Familiarity with TCP/IP, routers, switches, DHCP.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Hands-on day-to-day integration, repair and maintenance of the Xplore network.
• Serve as a field technical contact for support groups in network construction, repair, maintenance and support.
• Coordinate multiple priorities across projects; communicate status effectively.
• Troubleshoot IP networking issues, including addressing and basic routing.
• Work on-site in various weather conditions and during on-call/off-hours.
• Travel overnight when required, and adapt to flexible schedules.

Skills

IP networking

Fixed wireless

Fibre optic

Network equipment setup

Problem solving

Communication skills

Time management

Education

Degree or diploma in related discipline

1-year related work experience

Tools

Ericsson

Ceragon

Alpha DC Power Systems

Ciena

Cisco

Job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

We are seeking to hire a full-time, permanent Field Operations Technician based in Prince Edward Island. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day integration, repair and maintenance of the Xplore network. You are a self-starter who works well both independently and as part of a greater team, with excellent organizational and communication skills. This position acts as a prime in-field technical contact for support groups in the areas of network construction, repair, maintenance and support.

This role requires basic knowledge of IP Networking, working knowledge of both fixed wireless and Fibre optic network deployments, as well as a basic knowledge of telecom construction and tower rigging. This position will involve both on call support and off-hours maintenance work. Some overnight travel is a requirement and you must be willing to adapt to flexible work schedule.

Key Responsibilities Include

• Strong problem solving, organizational, verbal, listening and written communication skills
• Ability to work both independently and as part of a team, and interact with groups throughout the organization
• Capable of working on a variety of projects and coordinating multiple priorities
• Aptitude in IP networking which includes IP addressing and basic routing
• Knowledge in telecom construction including: Fibre Optic and copper cabling, punching, proper cable pulling techniques, racking, ground systems, static precautions, non-ionizing transmission safety, Occupational Health and safety as it relates to construction
• Strong understanding around AC and DC power systems and conversions including: voltage and wiring of single and poly-phase alternating current cables, direct current, and negative grounded direct current
• Experience with identifying all major types of RF, Fiber and power connectors.
• Experience with the construction and maintenance of communication tower sites Strong troubleshooting skills
• Strong organizational and time/task management skills

The Ideal Candidate Will Possess

• 1-year related work experience or a degree/diploma from a related discipline
• Valid Driver’s License
• Excellent verbal, listening and written communication skills
• Experience with fixed wireless and Fibre optic network deployments
• Experience handling, configuring and installing Network Equipment (ex. Ericsson, Ceragon, Alpha DC Power Systems, Ciena, Cisco)
• Certified Fibre Optic Technician (CFOT) or equivalent experience would be an asset
• Experience with Fibre Optic troubleshooting tools & test sets (OTDR, Power Meters)
• Strong troubleshooting skills. The ability to break problems down using an Analytical approach
• Exposure to industry standards for Health & Safety, Construction & CSA
• Working knowledge of networking technologies including TCP/IP, routers, switches, DHCP
• Basic understanding of fixed wireless/ Fibre Optic network architecture and infrastructure.
• A credit card capable of carrying work related expenses
• The ability to work outside in all types of weather conditions
• Ability to work away from home. Long days & weekends as required

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.