Field Operations Technician

Xplore Inc.; Fredericton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Xplore Inc. is seeking a full-time Field Operations Technician based in Fredericton, NB.

You will handle hands-on integration, repair and maintenance of the Xplore network and act as the in-field technical contact for construction, repair, and support teams. The role requires knowledge of IP networking and experience with fixed wireless and fibre deployments, plus the ability to work outdoors in varying weather and travel as needed.

Qualifications

• 1 year of related work experience or a related degree/diploma
• Valid Driver’s License
• Experience with fixed wireless and fibre optic network deployments
• Experience handling, configuring and installing network equipment (Ericsson, Ceragon, Alpha DC Power Systems, Ciena, Cisco)
• CFOT certification or equivalent would be an asset
• Experience with fibre optic troubleshooting tools & test sets (OTDR, Power Meters)
• Strong troubleshooting skills and ability to analyze problems
• Exposure to Health & Safety/CSA standards
• Working knowledge of TCP/IP, routers, switches, DHCP
• Ability to work outdoors in all weather and travel as needed

Responsibilities

• Hands-on day-to-day integration, repair and maintenance of the Xplore network
• Serve as primary in-field technical contact for support groups in construction, repair, maintenance and support
• Coordinate multiple priorities across projects
• Troubleshoot IP networking issues and verify connectivity
• Install, configure and maintain network equipment and towers
• Adhere to health and safety standards during field work
• Travel as required, including overnight travel and flexible schedules

Skills

IP networking

Fixed wireless deployments

Fibre optic deployments

Troubleshooting

Communication skills

Time management

Education

Related degree/diploma

Tools

Ericsson

Ceragon

Alpha DC Power Systems

Ciena

Cisco

Job description

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living, for today and future generations.

We are seeking to hire a full‑time, permanent Field Operations Technician based in Fredericton NB. Reporting into the Field Operations Manager, you will be responsible for the hands‑on day‑to‑day integration, repair and maintenance of the Xplore network. You are a self‑starter who works well both independently and as part of a greater team, with excellent organizational and communication skills. This position acts as a prime in‑field technical contact for support groups in the areas of network construction, repair, maintenance and support.

This role requires basic knowledge of IP Networking, working knowledge of both fixed wireless and Fibre optic network deployments, as well as a basic knowledge of telecom construction and tower rigging. This position will involve both on call support and off‑hours maintenance work. Some overnight travel is a requirement and you must be willing to adapt to flexible work schedule.

Key Responsibilities Include

• Strong problem solving, organizational, verbal, listening and written communication skills
• Ability to work both independently and as part of a team, and interact with groups throughout the organization
• Capable of working on a variety of projects and coordinating multiple priorities
• Aptitude in IP networking which includes IP addressing and basic routing
• Knowledge in telecom construction including: Fibre Optic and copper cabling, punching, proper cable pulling techniques, racking, ground systems, static precautions, non-ionizing transmission safety, Occupational Health and safety as it relates to construction
• Strong understanding around AC and DC power systems and conversions including: voltage and wiring of single and poly-phase alternating current cables, direct current, and negative grounded direct current
• Experience with identifying all major types of RF, Fiber and power connectors.
• Experience with the construction and maintenance of communication tower sites Strong troubleshooting skills
• Strong organizational and time/task management skills

The Ideal Candidate Will Possess

• 1-year related work experience or a degree/diploma from a related discipline
• Valid Driver’s License
• Excellent verbal, listening and written communication skills
• Experience with fixed wireless and Fibre optic network deployments
• Experience handling, configuring and installing Network Equipment (ex. Ericsson, Ceragon, Alpha DC Power Systems, Ciena, Cisco)
• Certified Fibre Optic Technician (CFOT) or equivalent experience would be an asset
• Experience with Fibre Optic troubleshooting tools & test sets (OTDR, Power Meters)
• Strong troubleshooting skills. The ability to break problems down using an Analytical approach
• Exposure to industry standards for Health & Safety, Construction & CSA
• Working knowledge of networking technologies including TCP/IP, routers, switches, DHCP
• Basic understanding of fixed wireless/ Fibre Optic network architecture and infrastructure.
• A credit card capable of carrying work related expenses
• The ability to work outside in all types of weather conditions
• Ability to work away from home. Long days & weekends as required

Condition Of Employment

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.