Field Operations Manager, Pest Control & Client Care

Rentokil Initial; Ottawa; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Company car

Company events

Dental care

Employee assistance program

Extended health care

Life insurance

Paid time off

RRSP match upto 3.5%

Vision care

Job summary

Rentokil-Terminix Canada is seeking a operations manager to oversee daily pest control technician activities and to drive superior customer service for clients across the territory. You will direct staff across operations, service, and client care while monitoring financial performance, including revenue growth and expense control.

Travel daily within the territory to meet clients, support technicians, and collaborate with sales on business development.

Qualifications

• Bachelor's degree (preferred but not required)
• 3-5 years in a management role with emphasis in customer service
• Pest control management experience required
• Success in training, mentoring and coaching service professionals
• Must have excellent verbal and written communication skills
• Previous experience in a route-oriented, service environment a plus
• Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
• Must pass pre-employment background screen
• Must possess a valid driver's license and pass motor vehicle record search

Responsibilities

• Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly and yearly reports, as required
• Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

Skills

Pest control management

Management experience

Verbal and written communication

Education

Bachelor's degree

Job description

Rentokil-Terminix Canada is seeking a operations manager to oversee daily pest control technician activities and to drive superior customer service for clients across the territory. You will direct staff across operations, service, and client care while monitoring financial performance, including revenue growth and expense control.

Travel daily within the territory to meet clients, support technicians, and collaborate with sales on business development.