Field Operations Manager - Parts

Brandt Group of Companies; Halifax; On-site; CAD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Field Operations Manager for Parts to lead and support customer-facing parts functions in the Atlantic region. This role is crucial for driving profitability and implementing strategic business plans while mentoring branch teams across multiple locations. The ideal candidate will possess strong leadership skills and a deep understanding of operational excellence, ensuring that best practices are followed. Join a forward-thinking company where your contributions will directly impact customer satisfaction and operational success.

Qualifications

• Proven experience in leadership roles within operations or parts management.
• Strong understanding of financial metrics and performance improvement.

Responsibilities

• Execute customer support business plans to enhance parts operations profitability.
• Develop and implement plans for improved performance across departments.

Skills

Leadership

Strategic Planning

Financial Analysis

Lean Principles

Education

Bachelor's Degree in Business or related field

Job description

Due to current growth, Brandt is seeking a Field Operations Manager - Parts for the Atlantic region. The Field Operations Manager provides leadership and support for Brandt Tractor's customer-facing parts support functions. This position executes our strategic business plan and oversees the development of our branch parts teams across Peterbilt dealerships. The primary responsibility of the parts operation field team is to drive profitability through best practices. As the key person in this region, the Field Operations Manager mentors and leads the team to support customers effectively. Plans, processes, and communication strategies must be developed and implemented to liaise with the branch network, which provides front-line support to customers.

Duties & Responsibilities

1. Execute our customer support business plan and strategies to make our parts operations distinctive and profitable. Oversee the successful implementation and execution of these plans through branch operations.
2. Assist stores in guiding and building succession plans for each store and their key roles.
3. Review financials for stores and conduct monthly reviews with the team to identify areas of focus.
4. Develop plans for improved performance of each department.
5. Review and follow up on branch visit report cards to ensure stores have clear action items.
6. Understand and support 5S and Lean principles as they are rolled out to new stores.
7. Ensure dealer audit criteria are met at the stores.
8. Collaborate with Division and Regional CSA managers to provide consistent support for the stores.