Field Operations Associate II (Bilingual)

Grainger; Val-d'Or; Hybrid; CAD 75,819,000 - 104,243,000; Full time

Job summary

Grainger in Val-d'Or, QC, is seeking a Field Operations Associate II to support its inventory management and service mandate. Begin and end your day at the VAL-D'OR branch, travel to customer locations, and contribute to keeping stock levels accurate while delivering exceptional customer service.

This hybrid role requires bilingual English and French, a high school diploma, and 3+ years in customer service or sales.

Qualifications

• Bilingual English/French required for service, support, and communication to customers and internal stakeholders.

Responsibilities

• Support Grainger's strategic vision by providing the best service to customers and helping manage their inventory and operations.
• Begin and end your day at the VAL-D'OR, QC branch location and travel to designated customer locations.
• Perform inventory stocking, labeling, and KPI-driven tasks to maintain accurate customer inventories.
• Collaborate with cross-functional partners and sales to improve customer experience and grow business.

Skills

Customer service experience

Sales experience

Tech-savvy

Communication skills

Education

High School Diploma/GED

Job description

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation

The hourly rate for this role ranges between $26.46 - $36.38 per hour with eligibility for an incentive target of $1,800.00 which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

English and French language proficiency is required because this position involves providing service, support, and communication to customers and internal stakeholders in both languages.

Position Details

The Field Operations Associate II's main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory and operations.

You Will

Begin and end your day at the VAL-D'OR, QC branch location.

Customer Service/Inventory Management

• Services multiple customer locations on a designated route by providing the following services:
• Receive and stock purchased product in designated customer locations.
• Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
• Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
• Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
• Meet defined KPI's for the position.

Non-Route Based Activities as required, such as:

• Perform machine break/ fix activities for different machines at the customer's site.
• Implement territory work relating to planning and execution of customer inventory projects.
• Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
• Assist customers with staging, labeling, and organizing product at a customer site.
• Complete product relocation and discontinuation process.

Travel required

Branch Responsibilities as assigned

Account growth

Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program)

Cross-functional partnerships

• Execute onsite service component of account strategy as defined by cross-functional business partners.
• Work with sales partners to improve customer experience and increase business.

You Have

• Due to the nature of this role, bilingualism (English and French) is a requirement
• High School Diploma/GED
• 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on