Field Operations Associate II

W. W. Grainger; Burnaby; On-site; CAD 30,000 - 47,000; Full time

Job summary

W. W. Grainger in Burnaby, BC, is hiring for a fixed-term on-site role focused on customer service and inventory management across customer locations. You will stock products, manage inventory levels, and resolve issues while meeting KPIs and safety requirements.

The position involves travel to customer sites and collaboration with sales to improve the customer experience. A post-secondary style workload is common, with a strong emphasis on service excellence.

Qualifications

• High School Diploma/GED.
• 3+ years experience in customer service/selling (retail/telephone/warehouse) environments.
• Comfortable with daily use of technology.
• Strong judgment and independent problem-solving skills.
• Willingness to travel and attend customer sites.

Responsibilities

• Serve multiple customer locations on a designated route, stocking purchased product and ensuring proper stocking levels.
• Receive and stock products at customer locations and oversee labeling and quantities.
• Resolve customer problems promptly to retain loyalty per Grainger policy.
• Meet defined KPIs and comply with safety/inspection requirements.
• Perform machine break/fix activities and support inventory projects at customer sites.
• Travel as required and collaborate with sales to improve customer experience.

Skills

Customer service

Inventory management

Problem solving

Communication

Technology comfort

Education

High School Diploma/GED

Job description

Location: BURNABY, British Columbia, CA, V5C 5A9 PRINCETON, British Columbia, CA, V0X 1W0

Work Location Type:Onsite

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation:

The hourly rate for this role ranges between $21.63 - $34.00, and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for a fixed term contract role providing leave coverage for approximately 18 months.

You Will

• Customer Service/Inventory Management
  • Services multiple customer locations on a designated route by providing the following services:
    -Receive and stock purchased product in designated customer locations.
    -Ensures proper product stocking levels at customer locations by scanning orders as inventory is depleted.
    -Oversee customer inventory locations by ensuring proper labeling and quantities on hand are accurate.
  • Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty in accordance with Grainger policy and procedure.
  • Comply with the safety and inspection requirements of both Grainger and the facility where the service is being provided.
  • Meet defined KPI’s for the position.
• Non-Route Based Activities as required, such as:
  • Perform machine break/ fix activities for different machines at the customer's site.
  • Implement territory work relating to planning and execution of customer inventory projects.
  • Perform data collection (related to inventory information) at customer sites. Ensure accurate information is collected to help direct the KeepStock implementation process.
  • Assist customers with staging, labeling, and organizing product at a customer site.
  • Complete product relocation and discontinuation process.
  • Travel required
  • Branch Responsibilities as assigned
• Help generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures “spot buy” opportunities while on site, looks for additional opportunities to add items to program)
• Cross-functional partnerships
  • Execute onsite service component of account strategy as defined by cross-functional business partners.
  • Work with sales partners to improve customer experience and increase business.

You Have

• High School Diploma/GED
• 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Must be comfortable on daily use of technology.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Operate in a rapidly changing environment.
• Excellent verbal and written communication skills.
• Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and/or operating equipment).
• May be required to use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.
• The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend customers’ sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

DEI Statement:

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.