Field Operations Associate

W. W. Grainger; Sarnia; Hybrid; CAD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

PTO and holidays

Life insurance

Job summary

Grainger Canada is seeking a Field Operations Associate for a hybrid KeepStock/Branch role, serving customers both in-branch and on customer sites. You will own the end-to-end customer experience, perform accurate order entry and loading, and capitalize on sales opportunities to deliver revenue targets.

The role requires strong communication, preparation for on-site visits, and the ability to collaborate with cross-functional teams. A valid driver's license and safety compliance are essential.

Qualifications

• High school diploma required.
• 1–3 years in retail, sales, or customer service.
• Valid driver’s license in province of residence.
• Ability to operate powered industrial equipment (forklift).
• Willingness to travel to customer sites as needed.
• Excellent verbal and written communication.

Responsibilities

• Own the customer experience in branch and on-site servicing.
• Enter accurate orders and maintain inventory and loading of customer vehicles.
• Promote Grainger products and substitutions to customers.
• Maintain knowledge of products and tools sold and complete required certifications.
• Manage Vendor Managed Inventory (VMI) and vending programs.
• Collaborate with customers and KS accounts on program updates.

Skills

Customer service

Communication skills

Time management

Team collaboration

Problem solving

Safety awareness

Forklift operation

Driver's license

Learning ability

Adaptability

Education

High school diploma

Tools

Routing software

Job description

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W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The hourly rate for this role ranges between $21.61 - $29.72, with eligibility for an incentive target of$1,800.00,which is contingent upon achieving both individual and company performance objectives.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Position Summary

This unique hybridKeepStock/ Branch role supports both business functions in a particular market. The Field Operations Associate will have the ability to serve key customers both in the branch and oncustomer’ssites. All aspects of this role will involve customer-facing activity, and a strong ability to remain agile and organized. The individualobjectiveis to capitalize on sales/service opportunities, create customer loyalty, and exceed customer expectations by using their guidance, knowledge, computer acumen, and winning attitude. The individual will have excellent all-around communication skills as well as the ability to prioritize and manage time effectively.

As ahybrid rolethe individualwillberequiredto work in Grainger Canada branchand alsobe on the road servicing customeraccounts .

You Will

The duties and responsibilities of this position can be broken down into two categories (KeepStock& Branch), and include but are not limited to:

Branch

• Ownership of the entire customer experience. This includesappropriate productselection based on customer requirements,accurateorderentryand maintenance, accurately and safely pickingproduct, and safely loading customer vehicle as needed.
• Consistently performs actions with branch sales focus to capitalize on sales opportunities and encourage customer loyalty to deliver revenue targets.
• Promote Company products and services to customers and provide substitutions whererequired
• Maintain well-rounded knowledge of products and toolssoldincluding the completion of the required certification.
• Processing customer transactions.
• Providing customer updates whenrequiredon delivery, lead times, quotes, etc.
• Management and tasks related to filling vending machines and Vendor Managed Inventory (VMI).
• Collaborating with KS customers on program/product updates for vending/VMI program.

KeepStock

• Service the customer’s specificneeds,includedbut not limited to Vendor Managed Inventory, vending unit replenishment etc.
• Ensuresproper product stocking levels at customer locations byscanning fororders as inventory is depleted.
• Oversee customer inventory locations by ensuring proper labeling and quantities on hand areaccurate.
• Meet regularly with a schedule of key customer contacts to ensure needs arebeing metand products are available. This includes scanning, putawayand spot buys of products.
• Resolve customer problems promptly and accurately in a manner that willretainand promote customer loyalty.
• Followdesignatedcustomer route as defined by routing software tools.
• Document standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service.
• Identifycontinuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities.
• Comply withthe safety and inspection requirements of the facility where the service isbeing provided.

You Have

• High school diploma
• 1-3 years’ experience in retail/selling orcustomer service (i.e.counter/retail sales/ telephone/warehouse) environment.
• Some flexibilityrequiredtoworking hours to accommodate branch operations.
• Ability to safely learn andoperatepowered industrial equipment,forklift
• Successful andtimelycompletion ofinitialand ongoing training asrequired.
• Self-motivated, with high energy and dedication to customer service and sales growth.
• Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.
• Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.
• Handle various technical and operational issues.
• Excellent verbal and written communication skills.
• Background checks and drug screening may berequired(aswarrantedby Company or customer requirements in working on-site and/or operating equipment)
• Mustpossessand maintain a valid driver’s license inprovinceof residence.
• May berequiredto use a personal vehicle for transportation which meet’s Grainger’s standards.

This role may require you to attend customers’ sites and adhere to safety requirementsin accordance withapplicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beardin order towear a close-fittedN95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

• Medical, dental, vision and prescription drug coverage
• Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
• Life insurance coverage, including spousal and dependent life insurance.
• Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
• Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
• Educational & Professional Membership Fee Assistance program
• Employee discounts, team member perks and more!

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.