Field Operations and Scheduling Coordinator 1

Sonova AG; Vernon; Hybrid; CAD 30,000 - 33,000; Full time

Benefits offered by this job

Hybrid work model

Wellness benefit included

Pension/employee match

Mentorship and career development

Diversity and inclusion

Job summary

Sonova Canada is seeking a Field Operations and Scheduling Coordinator in Vernon, BC. This full-time, office-based role is 35 hours per week, with a hybrid work model and opportunities for growth.

You will coordinate hearing tests and respirator fit testing for clients across British Columbia, handling scheduling requests and providing service information. Ideal candidates are organized, proactive, and capable of multitasking in a fast-paced environment, with strong computer skills and excellent

Qualifications

• Proficient with computers and common business software.
• Attention to detail and strong organizational skills.
• Excellent written and verbal communication.
• Ability to work both independently and in a team.

Responsibilities

• Coordinate annual hearing testing and respirator fit testing appointments with clients using monthly schedules.
• Receive and respond to scheduling requests by phone and email.
• Adjust schedules considering technician availability, travel, and efficiency.
• Provide timely follow-up communication about scheduled services.
• Offer general information about services to clients.
• Communicate effectively with Industrial Audiometric Technicians traveling across British Columbia.
• Maintain accurate scheduling information and notify stakeholders of changes.

Job description

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Field Operations and Scheduling Coordinator 1

165648

Vernon, BC, Canada

Connect Hearing Workplace Industrial Division is looking for a full-time Logistics Coordinator to join the team in Vernon, BC. This is an office-based position for a 35-hour work week.

As a Logistics Coordinator, you will play an important role in coordinating annual occupational hearing tests and respirator fit testing for existing clients throughout British Columbia. This role is ideal for someone who is organized, proactive, detail-oriented, and comfortable managing multiple priorities in a fast-paced office environment.

Responsibilities:

• Coordinate annual hearing testing and respirator fit testing appointments with existing clients using established monthly schedules
• Receive and respond to scheduling requests from new and existing clients by phone and email
• Adjust schedules to accommodate client needs while considering technician availability, travel requirements, and operational efficiencies
• Provide timely follow-up communication to clients regarding scheduled services
• Provide general information about services to new and existing clients
• Communicate effectively with Industrial Audiometric Technicians who travel throughout British Columbia
• Maintain accurate scheduling information and ensure changes are communicated promptly to those affected

More about you:

• Proficient and confident with computers, including Microsoft Office 365, Adobe Acrobat, Google Maps, CRM software, and scheduling systems
• Proactive, self-motivated, and able to make sound decisions independently
• Strong team player who can also work effectively and independently
• Strong problem-solving and critical-thinking skills with the ability to remain calm when unexpected situations arise
• Excellent written and verbal communication skills with a pleasant, professional, and courteous telephone manner
• Able to maintain focus, prioritize competing demands, and manage multiple tasks effectively
• Previous scheduling, coordinating, or sales experience is an asset but not required; knowledge of British Columbia’s geography is also an asset

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.

What we offer :

• Exciting and challenging work environment
• Collaborative culture
• Opportunities for continuous self-improvement
• Opportunities for flexible hybrid model work environment
• A company that values diversity and inclusion
• Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
• Mentorship program and career development plans

This role's pay range is between: $21.98 – 24.18 CAD per hour

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.