Field LH Support Rep

FedEx; Dorval; On-site; CAD 25,000 - 36,000; Full time

Job summary

FedEx in Dorval, Canada, is seeking a Dispatch Operator to manage the allocation of transportation equipment in line with the Linehaul plan. You will ensure adherence to schedules, maximize trailer capacity, minimize partial loads, and maintain service integrity for assigned areas.

This role requires bilingual (French and English) communication, a High School Diploma or GED, and dispatch experience. A valid driver’s license with a clean record is needed, and you will work a night shift:

Qualifications

• Requires bilingual (French and English) proficiency when residing in Quebec.
• High School Diploma or GED required; Bachelor’s degree preferred.

Responsibilities

• Oversee dispatch of transportation equipment according to the Linehaul plan.
• Adhere to Linehaul schedules and company procedures for dispatch and arrival.
• Dispatch cargo to maximize trailer capacity while meeting delivery obligations.
• Enter dispatch events into the TMS to ensure on-time delivery and pickup.
• Verify equipment locations with yard inventories and perform yard checks.
• Monitor load/unload status and report missing equipment promptly.
• Communicate safety initiatives to uphold a safety-conscious culture.
• Investigate delays, accidents, and equipment failures; implement contingency plans.
• Review DOT roadside violations with management and compile reports.

Skills

Bilingual (French/English)

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Gérer l’affectation du matériel de transport selon le plan de transport routier. Respecter les horaires de transport. Contribuer à exploiter au maximum la charge utile des remorques et réduire au minimum les chargements partiels. Assurer l’intégrité du service dans les zones assignées.

Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan. Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads and ensure service integrity for assigned areas.

• Enyoyer le matériel de transport sur la route conformément au plan de transport routier.
• S'assurer que les règles de répartition et d'arrivée des transports routiers sont suivies conformément aux procédures définies par l'entreprise.
• Répartir les envois de fret pour exploiter au maximum la charge utile des remorques et respecter les échéances de livraison.
• Saisir les départs dans un système en ligne (TMS) pour assurer la livraison et la reprise ponctuelles des remorques.
• Vérifier l'emplacement de l'équipement dans le système d'expédition en effectuant des inventaires de la cour.
• Vérifier l'état de chargement ou de déchargement des remorques se trouvant dans la cour. Signaler en temps opportun les équipements manquants.
• Suivre et communiquer les initiatives de sécurité pour assurer une culture soucieuse de la sécurité.
• Enquêter et signaler les retards, les accidents et les pannes d’équipement. Mettre en œuvre des plans d'urgence qui garantissent la livraison des chargements à temps en cas de panne ou d'accident en cours de route.
• Examiner et communiquer à la direction les avis de contravention du ministère des Transports.
• Compiler des données et produire divers rapports, périodiques ou ponctuels, à l'intention de la direction pour qu'elle les examine et prenne des décisions.
• Aider la direction à mener les activités d'autovérification (BCSA) en récupérant les données ou les dossiers à examiner.
• Examiner les rapports sur l'état du chargement de la remorque (TLCR) pour s'assurer qu'ils sont correctement remplis.
• Peut se voir attribuer d’autres tâches.

• In accordance with the Linehaul plan, executes the dispatch of transportation equipment.
• Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures.
• Dispatches cargo shipments to maximize the trailer volume while meeting package delivery obligations.
• Enters dispatch events into an online system (TMS) to ensure on time delivery and pick up of trailers.
• Verifies the location of equipment in the dispatch system by completing yard inventories.
• Verifies the load/unload status of trailers by completing yard checks. Timely reports missing equipment.
• Follows and communicates safety initiatives to ensure a safety-conscious culture.
• Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident.
• Reviews and communicates Department of Transportation (DOT) roadside violations to management.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Reviews trailer load condition reports (TLCR’s) to ensure proper completion.
• Performs other duties as assigned.

Knowledge, Skills & Abilities Required:

Minimum Education

• High School Diploma or GED required. Bachelor’s degree preferred.

Minimum Experience

• Dispatch experience preferred.

Pay Transparency:

Pay:

Additional Details:

Schedule: Wednesday to Sunday hours 22:30 - 03:30 am

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.